Premiere Pro Crashing Issue

[commsd86558115]

Dear Adobe Support Team,

I am experiencing a recurring issue with Adobe Premiere Pro that is severely impacting my workflow. Whenever I work on my project, the software suddenly closes, especially when I add effects or modify anything. This issue has been happening since yesterday, and I have tried various troubleshooting methods, including uninstalling and reinstalling the program, but the problem persists.

I am unable to make progress on my project due to this issue and would appreciate your urgent assistance in resolving it.

Thank you for your help.

Best regards,

[RaulB]

i have tried that, no luck. i even uninstalled all adobe applications and downloaded a fresh creative cloud and still no luck

[kglad]

then reset the app:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[Shivangi_Gupta]

Hi @RaulB,

Have you tried signing out and signing back in to the Creative Cloud desktop app?

Let us know the outcome. 

^SG

We understand that downloading the app has not been a pleasant experience for you. While you're in the troubleshooting process, consider exploring Adobe Express which lets you seamlessly transition between video creation, photo editing, or making TikTok and much more. Details here: https://adobe.ly/3Z7zKZP

[Nick Garcia]

Hi Fergus thanks for providing an update!

Any closer to providing an ETA? I'm in a very sticky situation where I cannot continue work on any of my projects, working full-time as a content creator.

I can't load the project onto previous versions because its incompatible, and I can't click literally anything on the timeline without crashing sooo....Here we are. All I can do is wait for the update to roll out.

Any temporary solutions or ideas?

Im on the Build 44 25.0 beta.

[Nick Garcia]

Anyone found any workarounds?

[RaulB]

yes and i have been on chat with adobe and they literally cleared every adobe app on the mac, uninstalled cc, ran the cleaner tool, re-installed cc, and it still does not appear

[kglad]

perform the clean install, then.

[RaulB]

I have, a fresh new install of cc, and all i see in the beta releases are these 

[Peru Bob]

Silly question, but I have to ask:

Did you scroll down on the right scroll bar?

[genius_cktducky]

Thanks God. I regularly made backups on the SSD. I was able to restore the last workable version, Build 35, and everything is working fine now.

[Makalta]

I just noticed that this comes from the colorimetry effect

Version : 25.13

[RaulB]

haha, yea, i did. it's really crazy because NOTHING I have tried is changing anything. Is ther a dmg file of anykind that can be provided outside of the cc app itself?

[kglad]

you should still perform the clean install without skipping steps:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[Stan Jones]

@RaulB,

I read through this thread, then noticed that your screenshot shows apps filtered by Beta versions. I clicked on Beta, and voila - no Premiere Pro beta. It shows all other Betas, whether I have them installed or not - e.g. AME Beta.

"All apps" does not show Betas.

Does anyone else see/not see PR Beta in the Betas tab?

Stan

[RaulB]

So, weird update - opening up the latest Premiere Pro (not beta), seems to actually have the new beta features in it. At least the new audio fade stuff...

[Stan Jones]

Under all apps, just a few apps from the end, I see PR Beta.

Stan

[Stan Jones]

@RaulB,

BTW, the current Beta (Build 43 and 44) has a serious bug. Wait for at least build 45 before you install.

Stan

[Fergus H]

Hi all, 

We have posted a new Premiere Pro beta - v25.1, build 2 - that should fix the problem customers were experiencing with previous beta builds. We are very sorry for the inconvenience the bad build caused. While we recommend that customers only use our shipping versions for production projects, we know that there are times when that isn't practical, such as when a bug fix is only in a beta version. 

We are looking into ways we can improve the testing of our beta builds. Release builds get much more detailed and lengthy testing than the daily beta builds but there's a gap we need to fill. 

Note: if you are unable to find the Premiere Pro beta in Creative Cloud Desktop, choose the Apps icon from the left navigation bar, then click All app, then scroll down to the very bottom of the application list. 

Regards,

Fergus

[Joaquin_gtm]

Every time I strat drawing a rectangle on a sequence, the app closes by itself. 

[laurad30940555]

Same thing happening here (9/5/24) on a MAC. 

[Joaquin_gtm]

I'm on a Macbook Pro M1 and this version of Premiere Pro constantly crashes on me. At first is everytime that I try to create a rectangle with the shape tool. But now it is every 3 to 5 minutes when I'm trimming or browsing the timeline. 

[Fergus H]

@Joaquin_gtm When you say "this version of Premiere Pro constantly crashes", what build number are you referring to? You can find out from the "About Premiere Pro" menu option. 

[R Neil Haugen]

Yup, a bit over a day and a half.

[genius_cktducky]

I've updated to the latest version, 25.1 build 2, and everything is back to normal and working fine now.

[MyerPj]

Sweet! Thanks for posting back. 🙂