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Josh3336963803h2
New Participant
September 11, 2024
Question

Premiere Pro Beta Missing from Creative cloud

  • September 11, 2024
  • 3 replies
  • 1678 views

I've been having a few bugs with premiere pro beta so I uninstalled the app from my computer (imac late 2015, monterey OS) and now it's vanished from the creative cloud. I've tried uninstalling CC, logging out, restarting my computer, and I even logged in using a different account. PREMIERE PRO BETA IS COMPELTELY GONE and I have multiple projects, missed deadlines, and I'm about to put my fist through my computer. 

I apologize but the frustration is beyond me. What could possibly be the solution? It seems it's something with my computer and not the account. 

    3 replies

    A
    Alexander26036988d5r0
    New Participant
    November 4, 2025

    Having the same issue for a few days, some work is unavailable for me now.

    There is a message:" The Premiere Pro file is damaged, ..." I cannot find it at Creative Cloud Desktop App.

    what to do please?

    Ann Bens
    Ann Bens
    Community Expert
    November 4, 2025

    Try a different browser.

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    September 24, 2024

    Hi @Josh3336963803h2 @Tim26136439z1vu - Can you please select Help within the Creative Cloud desktop app and then select "Check for updates". You should then be able to see Premiere Pro beta in the beta section of the creative cloud desktop app.  

    T
    Tim26136439z1vu
    New Participant
    September 24, 2024

    I’m on a Mac running Sonoma 14.7. I clicked on “Help” at the top of the screen (not the window) of Creative Cloud, then selected “Check for Updates”. Still no Premiere Pro Beta showing up anywhere under apps.

    ———
    Tim Johnson

     

    personal info and text deleted by mod

    Fergus H
    Community Manager
    Fergus HCommunity Manager
    Community Manager
    September 12, 2024

    @Josh3336963803h2 Please take another look. We had an issue where Premiere Pro beta was not appearing in the Beta apps section but instead, was appearing at the very bottom of the All Apps section of Creative Cloud Desktop. 

     

    That issue has now been fixed. 

     

    Regards,

    Fergus

    U
    Unknown user 49
    New Participant
    September 24, 2024

    Hi Fergus,

    I am having the same problem. It originally PP Beta wouldn't open and after checking for updates (none) I uninstalled, with the intention of reinstalling it. But now it has completely gone from Creative Cloud. When I follow articles on the adobe website to it via a link from website to Creative Cloud app (all permissions enabled) it takes me to all apps with CC. Completely gone and no way to get to it again.
    Cheers,
     John

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