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Can't open premiere pro preferences in Premiere Pro 23.4

New Here ,
May 17, 2023 May 17, 2023

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Every time I try to open preferences in PP 23.4 the application times out and freezes without showing the preferences menu.  I have tried uninstalling and reinstalling, opening PP by clearing preferences, and restarting the computer after uninstalling.  The same thing happens to PP Beta.  Please assist me with this!!!

 

aaronjonellhall_1-1684375234243.png

 

 

Bug Unresolved
TOPICS
Performance or Stability , User experience or interface

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7 Comments
Community Expert ,
May 18, 2023 May 18, 2023

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Very odd.

 

Did you locate your preferences in other than the default location? (windows: C:\Users\xxxx\Documents\Adobe\Premiere Pro)

 

If not, rename that whole folder.

 

Did you try to open only the first "General" option in preferences? Try something else.

 

Stan

 

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New Here ,
May 18, 2023 May 18, 2023

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Yes, I tried both of those and no bueno.  I first got the lvcod64 error and now I have this. 

aaronjonellhall_0-1684423250974.png

 

 

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New Here ,
May 18, 2023 May 18, 2023

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Clicking General just makes it lock up

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Community Expert ,
May 18, 2023 May 18, 2023

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If no one here offers a suggestion that works, contact support. They may need to sort this out on your machine.

 

I would start PR and reset preferences. Do NOT try to enter preferences. What do you see in the folder: still only a folder for AME?

 

Stan

 

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Adobe Employee ,
May 18, 2023 May 18, 2023

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@aaronjonellhall I'm sorry this is happening – could you launch Premiere Pro holding down the Shift key? You'll see reset options, please check (turn on) the following:

  • Reset app preferences
  • Clear media cache files
  • Disable third-party plugins

 

Then click Continue. Once Premiere Pro launches, are you able to open your preferences?

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New Here ,
May 18, 2023 May 18, 2023

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Yes.  That is the only folder that pops up in that location.  My file system points to my onedrive however 

aaronjonellhall_0-1684425684240.png

 

 

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Community Expert ,
May 18, 2023 May 18, 2023

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Such file should be on the local drive, like the AME folder you have.

 

Stan

 

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