Can't open premiere pro preferences in Premiere Pro 23.4

[aaronjonellhall]

Every time I try to open preferences in PP 23.4 the application times out and freezes without showing the preferences menu.  I have tried uninstalling and reinstalling, opening PP by clearing preferences, and restarting the computer after uninstalling.  The same thing happens to PP Beta.  Please assist me with this!!!

[Stan Jones]

Very odd.

Did you locate your preferences in other than the default location? (windows: C:\Users\xxxx\Documents\Adobe\Premiere Pro)

If not, rename that whole folder.

Did you try to open only the first "General" option in preferences? Try something else.

Stan

[aaronjonellhall]

Yes, I tried both of those and no bueno.  I first got the lvcod64 error and now I have this. 

[aaronjonellhall]

Clicking General just makes it lock up

[Stan Jones]

If no one here offers a suggestion that works, contact support. They may need to sort this out on your machine.

I would start PR and reset preferences. Do NOT try to enter preferences. What do you see in the folder: still only a folder for AME?

Stan

[mattchristensen]

@aaronjonellhall I'm sorry this is happening – could you launch Premiere Pro holding down the Shift key? You'll see reset options, please check (turn on) the following:

• Reset app preferences
• Clear media cache files
• Disable third-party plugins

Then click Continue. Once Premiere Pro launches, are you able to open your preferences?

[aaronjonellhall]

Yes.  That is the only folder that pops up in that location.  My file system points to my onedrive however 

[Stan Jones]

Such file should be on the local drive, like the AME folder you have.

Stan