Can't see video on "Program: Sequence"

[Alberto J]

Hi! I've recent download premiere pro on my laptop and I've been struggling to see the program sequence area. You can hear the audio of the video but not see the screen. When I change it into full view it shows, but of course I can't edit it.

I've tried several videos on youtube if I can fix the problem but none works ("mercury playback engine software only", "Memory" "Uninstall and install"...)

Any suggestions?

[Mohammad.Harb]

What about your GPU driver ? is it updated to the most recent update ? 

Have you tried restting Premiere pro preferences Settings ? 

[Alberto J]

I did. I also reset the setting on premiere. It runs smoothly now, but the screen still black as I hit play. The audio of the video is still there.

[Mohammad.Harb]

Are you still getting the same result if you set the playback res to 1/4 ?

Are you using any iphone 4K video footages ? 

[IanB_360]

Hi @Alberto J 

and welcome to the Premiere Pro Forum community.  Thank you for taking your time to report a problem. The team just needs a little more information to begin troubleshooting. The link here How to Report a Problem , has steps to providing more information about your bug that can help us identify the issue. 
Here to help.

Ian

[Alberto J]

I did tried on 1/4 and nothing changes.

I do however have the videos footages from Iphone in 4k.

[Alberto J]

Hi @IanB_360 

• Issue – As I open Premiere Pro, I add the videos I want to edit, however, i cannot see any footage unless I put it on full screen mode. You can hear the audio as it play but the program sequence stays as black or gray background. I tried reset the settings, uninstall, view it on 1/4... nothing. I thought it was my footages but even using the templates videos that premiere gives you to practice can't see anything 
• Adobe Premiere Pro version is 25.3
  
  I work on a windows
  - GPU: Geforce RTX 4060 laptop
  -13th Gen intel(r) Core(TM)
  -Ram: 32GB
  
  In this forum I uploaded the video of the issue.