I work in the Tech team and need some help in debugging this issue we seem to be getting a number of crashes in Premiere Pro. Could anyone help tell me what is causing this particular crash?
his dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(3e10.69a8): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v*** WARNING: Unable to verify checksum for ntdll.dll
*** WARNING: Unable to verify checksum for KERNELBASE.dll
ntdll!NtDelayExecution+0x14:
00007ffb`4a36d6e4 c3 ret
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
*** WARNING: Unable to verify checksum for ole32.dll
*** WARNING: Unable to verify checksum for PlayerHost.dll
*** WARNING: Unable to verify checksum for twinapi.appcore.dll
KEY_VALUES_STRING: 1
Key : AV.Dereference
Value: NullClassPtr
Key : AV.Fault
Value: Read
Key : Analysis.CPU.mSec
Value: 546
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 1418
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 2
Key : Analysis.Init.CPU.mSec
Value: 406
Key : Analysis.Init.Elapsed.mSec
Value: 28892
Key : Analysis.Memory.CommitPeak.Mb
Value: 136
Key : Timeline.OS.Boot.DeltaSec
Value: 90082
Key : Timeline.Process.Start.DeltaSec
Value: 10993
Key : WER.Process.Version
Value: 22.2.0.128
FILE_IN_CAB: 74ca77f4-4295-4bdd-af98-25184dd158f9.dmp
NTGLOBALFLAG: 0
PROCESS_BAM_CURRENT_THROTTLED: 0
PROCESS_BAM_PREVIOUS_THROTTLED: 0
CONTEXT: (.ecxr)rax=0000000000000030 rbx=000000019adaece0 rcx=0000000000000030
rdx=0000000000000003 rsi=000000000014ea78 rdi=00000000634102c0
rip=000000001f951bec rsp=000000000014e6f0 rbp=000000000014eab0
r8=000000000014ea40 r9=000000000014ea40 r10=0000000000000000
r11=000000000014e920 r12=0000000000000000 r13=00000000c035f298
r14=00000000ffffffff r15=000000075cfbe3f8
iopl=0 nv up ei pl nz na po nc
cs=0033 ss=0000 ds=0000 es=0000 fs=0053 gs=002b efl=00010206
HandlerTimeline+0x91bec:
00000000`1f951bec 4c8b00 mov r8,qword ptr [rax] ds:00000000`00000030=????????????????
Resetting default scope
EXCEPTION_RECORD: (.exr -1)ExceptionAddress: 000000001f951bec (HandlerTimeline+0x0000000000091bec)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000030
Attempt to read from address 0000000000000030
PROCESS_NAME: Adobe Premiere Pro.exe
READ_ADDRESS: 0000000000000030
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
EXCEPTION_CODE_STR: c0000005
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 0000000000000030
STACK_TEXT:
00000000`0014e6f0 00000000`00d1358f : 00000000`0014ea78 00000000`0014e960 00000000`0014e960 00000000`634102c0 : HandlerTimeline+0x91bec
00000000`0014e720 00000001`80081234 : 00000000`0014ea01 00000000`0014e960 00000001`72b67204 ffffffff`fffcf2c0 : dvacore!dvacore::messaging::Broadcaster::BroadcastMessage+0x61f
00000000`0014e780 00000001`80081327 : 00000000`0014ea39 00000000`00c5c650 00000000`0014eae8 00000001`72b67204 : Frontend+0x81234
00000000`0014e930 00000000`00d132f5 : 00000000`0014eaa0 00000000`00000000 00000000`634102c0 00000000`0014ea40 : Frontend+0x81327
00000000`0014e9b0 00000000`00d16d0b : 00000007`5cfbe3f0 00000000`0014ef69 00000000`ffffffff 00000000`00d90082 : dvacore!dvacore::messaging::Broadcaster::BroadcastMessage+0x385
00000000`0014eb50 00000000`00d16c73 : 00000000`c035f298 00000000`00000000 00000007`5cfbe3f0 00000000`00000000 : dvacore!dvacore::messaging::BroadcastMessageOnMainThread+0x2b
00000000`0014eba0 00000000`00d7f207 : 00000002`7062a3c0 00000002`7062a3b0 00000000`1db3e4e9 00000000`634102c0 : dvacore!dvacore::messaging::BroadcastMessage+0x33
00000000`0014ec00 00000000`00c5b267 : 00000002`0c970140 00000000`0014eec0 00000000`634102c0 00000000`0ae116b0 : dvacore!dvacore::threads::AdaptCurrentEventLoopAsExecutor+0x657
00000000`0014ec90 00000001`80081234 : 00000000`00000030 00000000`00740d50 000000d1`be295c0f 00000000`00000000 : dvacore!dvacore::config::GetVersionString+0x317
00000000`0014ece0 00000001`80081327 : 00000000`00000000 00007ffb`4a2fb86b 00000000`0014ef30 00000000`634102c0 : Frontend+0x81234
00000000`0014ee90 00000000`00c5b361 : 00000000`0014ef30 00000000`0014eff8 00000000`0014eff8 00000000`00000040 : Frontend+0x81327
00000000`0014ef10 00000000`00c5d400 : 00000000`0014f088 00000000`634102c0 00000000`00000000 00000007`5cdacb80 : dvacore!dvacore::config::GetVersionString+0x411
00000000`0014efd0 00000000`00d7f2f3 : 00000000`b849e3f0 00000000`00000000 00000000`b849e3f0 00000000`00000000 : dvacore!dvacore::config::ExecuteTopLevelFunction<void>+0xa0
00000000`0014f040 00000000`00d7fc24 : 00000000`00000000 00000000`00000000 00000000`634102c0 00000000`0014f1b8 : dvacore!dvacore::threads::AdaptCurrentEventLoopAsExecutor+0x743
00000000`0014f0d0 00007ffb`486ae858 : 00000000`00000001 00000000`01127ca8 00000000`00000001 00000000`00000000 : dvacore!dvacore::threads::AdaptCurrentEventLoopAsExecutor+0x1074
00000000`0014f110 00007ffb`486ae3dc : 00000000`0014f550 00000000`00d7fc00 00000000`00040cae 00000000`00000400 : USER32!UserCallWinProcCheckWow+0x2f8
00000000`0014f2a0 00007ffb`486c0c33 : 00000000`00000000 00000000`00000000 00000000`00000000 00007ffb`4872f070 : USER32!DispatchClientMessage+0x9c
00000000`0014f300 00007ffb`4a370eb4 : 00000000`00007472 00000000`0014f4f8 00000000`011409c0 00000000`0014f518 : USER32!_fnDWORD+0x33
00000000`0014f360 00007ffb`47c51104 : 00007ffb`486c1bae 00000000`00000000 00000000`b84ad990 00004965`31293eb7 : ntdll!KiUserCallbackDispatcherContinue
00000000`0014f3e8 00007ffb`486c1bae : 00000000`00000000 00000000`b84ad990 00004965`31293eb7 00000001`80033d3c : win32u!NtUserGetMessage+0x14
00000000`0014f3f0 00000001`8014dcf1 : 00000001`802c1ed0 00000000`00000000 00000000`00000001 00000000`0014f550 : USER32!GetMessageW+0x2e
00000000`0014f450 00000001`8014bfb2 : 00000000`00740201 00000000`0014f9b0 00000000`00000000 00000000`0014fc58 : Frontend+0x14dcf1
00000000`0014f6f0 00000001`8014d55b : 00000000`0014f820 00000000`0014f760 00000001`802c8d00 00000000`000002b0 : Frontend+0x14bfb2
00000000`0014f730 00000001`80076b16 : 00000000`0014f9b0 00000000`00000000 00000000`0014f800 00000000`00000000 : Frontend+0x14d55b
00000000`0014f800 00000001`8014b844 : 00000000`1de57ab0 00000000`1de57ab0 00000000`0014fc58 00000000`00000d58 : Frontend+0x76b16
00000000`0014f900 00000001`8014e724 : 00000000`0014fb38 00000000`1dde9ca0 00000000`1d9df6b0 00000000`1d9df6b0 : Frontend+0x14b844
00000000`0014faf0 00000001`8014e9cf : 00000000`0014fc58 00000000`00000000 00000001`00000000 00000000`1d9df6b0 : Frontend+0x14e724
00000000`0014fb90 00000001`40001b3f : 00000000`00000035 00000000`0050bc18 00000000`0000006a 00000000`00000037 : Frontend!FE::Run+0x22f
00000000`0014fc20 00000001`40002526 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : Adobe_Premiere_Pro+0x1b3f
00000000`0014fef0 00007ffb`4a067604 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Adobe_Premiere_Pro+0x2526
00000000`0014ff30 00007ffb`4a3226a1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : KERNEL32!BaseThreadInitThunk+0x14
00000000`0014ff60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21
STACK_COMMAND: ~0s; .ecxr ; kb
SYMBOL_NAME: HandlerTimeline+91bec
MODULE_NAME: HandlerTimeline
IMAGE_NAME: HandlerTimeline.DLL
FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_HandlerTimeline.DLL!Unknown
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
IMAGE_VERSION: 22.2.0.128
FAILURE_ID_HASH: {fa1ea22e-ad33-ca57-c7e0-0e6605c8e961}
Followup: MachineOwner
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