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Inspiring
Dec 26, 2023 6:27 PM UTC
Released

Import bug in Premiere (Captions)

There seems to be a bug in Premiere 2024 (latest update) where when I import a .scc file originally created in Telestream Caption Maker, and have music symbols around lyrics of a concert, a lot of the closing music note symbols around lyrics are not there, causing me to have to replace them.  They are in the original caption and .scc files before importing into Premiere.  Very time consuming and irratating to have to replace these!  This has happened on two separate concerts I have captioned in Premiere.

Thanks-

 

27 replies

SCOTT_LAuthor
Inspiring
Aug 19, 2024 4:06 PM UTC

Kevin, I believe I filed a bug report back in Dec 2023.  I have updated Premiere several times but nothing has improved.  This is a very frustrating bug as most of the shows I deal with are 90-120 minute concerts with as many as 1000 lines of captions.  You can imagine how long it takes to correct these!  It does appear that it is happening on single line captions...  let me know what you guys need from me to help squash this bug!  If you could confirm Adobe received my fisrt report, that would be awesome.  If not received, I will go back thru the process.  Don't see a file uplink option here, only for video or photo but happy to provide a .scc file!

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Stan Jones
Community Expert
Community Expert
Aug 16, 2024 1:19 AM UTC

I see that neither Scott nor I provided some of the basic info. But it was in an early version of 24 in Dec 2023. I have retested in 24.5.0 and 23.6.7. This appears to me to be a very specific and easy replicated BUG.

 

In an scc file imported to PR as 608 captions, a music note (classic eighth note - i.e. entered as Alt 1 3) at THE END of the first line, is not imported. It is imported at the beginning of a line and at the end of a second line. A character after the music note at the end of the first line is imported, but not the music note.

 

If you add such notes in PR and export .SCC, the notes are properly exported.

 

The original .scc file was Scott's from Telestream, but my test now is from captions created in PR, exported, and reimported.

 

Using Subtitles, exporting and importing SRT, does NOT show this problem.

 

Win 10, 24.5.0 and 23.6.7.

 

Stan

 

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Kevin J. Monahan Jr.
Legend
Aug 15, 2024 11:09 PM UTC

Hello @SCOTT_L,

I'm Kevin from support, one of the mods here. Thanks for filing the bug report.

 

I apologize for the lack of a response, so far. You may want to file the bug report with the following details: see, How do I write a bug report?

 

If possible, attach the .scc file to the bug report so that the product team has access to the file.

 

You may also want to file a case with Telestream support. They also work with our team on integration problems like this. Let the devs know what they say here, as well.

 

I apologize for the product team's lack of response thus far. Once they have access to all the information, I will try to get their focus on this issue. I hope they can help you shortly.

 

Thanks,

Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
SCOTT_LAuthor
Inspiring
Aug 15, 2024 4:50 PM UTC

Doesn't appear they have done anything about this!!!  Am I missing something?  It's been 8 or 9 months since I reported it.

Soooo frustrating!

 

-S

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SCOTT_LAuthor
Inspiring
Apr 5, 2024 5:42 PM UTC

Attention ADOBE! 

Has there been any progress in correcting the bug on Captions import and the captions being truncated? (particularly .scc files)

This has been documented and verified by other users.  PLEASE FIX ASAP!

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SCOTT_LAuthor
Inspiring
Feb 10, 2024 10:18 PM UTC

There is still a problem in Premiere Pro 2024 v24.2.0 Build 93. 

 

I have reported this bug in a couple of previous versions!  

When importing a .scc file, especially one that has musical notes wrapping lines being sung in a caption file, Premiere is truncating the ending musical note at the end of caption line that are only one line of text.  THIS IS FRUSTRATING as I have to go in and manually add these back in, on a line by line basis, and when you have 400 plus lines, IT IS VERY TIME CONSUMING and should not have to be done.

PLEASE FIX THIS ASAP.  Other users (pros in this forum) have confirmed this.

I can send files for Adobe to test with.  Have several if needed.

(Contact me for Sample files as your file uploader doesn't support .scc)

 

SYSTEM: 

Win 10 Pro

128 GB Ram

AMD Threadripper 64 cores

AMD Graphics Card - Radeon RX 6800

 

Thanks-

Scott

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Stan Jones
Community Expert
Community Expert
Feb 10, 2024 10:28 PM UTC

Here's my comment in your original bug report.

https://community.adobe.com/t5/premiere-pro-bugs/import-bug-in-premiere-captions/idc-p/14336750#M19519

 

@mattchristensen Not sure who to flag on this one. This is a fairly common notation and is, as Scott says, a major frustration for anyone trying to use it.

 

Stan

 

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Stan Jones
Community Expert
Community Expert
Jan 5, 2024 1:49 PM UTC

@SCOTT_L,

 

I get the same things you do. These are the regular eighth-note characters that are common in .scc, not the "other" ones that can create problems.

 

Music notes at the beginning are all imported correctly.

 

Music notes at the end of a second line, all appear to import correctly.

 

A music note at the end of a single line never imports.

 

I tried to trick it by adding an underline character after the music note at the end of a single line - the underline character is there, but the music note is not.

 

Seems like a bug to me. Upvoted.

 

Still wondering if there is a workaround.

 

I might try adding some other character and then do a search and replace?

 

Stan

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SCOTT_LAuthor
Inspiring
Dec 27, 2023 6:38 PM UTC

Can I upload it directly and privately to you?

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SCOTT_LAuthor
Inspiring
Dec 27, 2023 6:29 PM UTC

How about I give you the whole .scc file?

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Stan Jones
Community Expert
Community Expert
Dec 26, 2023 9:58 PM UTC

Scott,

 

Can you paste a few samples of the problems lines? Generally, text pasted here keeps its unicode character.

 

In my test sample just now in PR 24.1.0, I was able to import SCC with music symbols with and without text in between.

 

Stan

 

 

 

 

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