Skip to main content
O
OrangePlanetPictures
Participant
September 9, 2024

Latest version unstable - seems to be linked with a memory / RAM issue?

  • September 9, 2024
  • 4 replies
  • 517 views

Running the latest version of Premiere Pro (as of 9th September 2024)

 

Cannot get further than two or three edits before the software freezes then crashes. Looking at Task Manager, it reaches a peak level of memory useage that sticks and goes no further. For example, 700mb useage which freezes and doesn't go up or down before Premiere Pro crashes and closes.

 

I did wonder if the RAM was bad, 128GB of Patriot Viper Steel DDR4, so ran the memory checker on Windows and tested each piece. No issues reported, and no improvement when I moved them around and reseated them.

 

Also, checked the Crucial M2 SSD card...again, no issue.

 

Rolled back Adobe Premiere Pro to 2024.0 and all problems gone. Stable and fully functioning and have been working with it all day - no issues.

 

So, this latest version seems to have an issue when manageing / accessing memory which makes the software unusable. Can't see any reason why and nothing I tried or did while using the very latest version worked. Only by rolling back did it resolve completely.

 

Therefore, I'm not planning any further updates until there is some understanding or resolution from Adobe.

 

Thanks

 

 

    This topic has been closed for replies.

    4 replies

    O
    OrangePlanetPicturesAuthor
    Participant
    September 16, 2024

    Many thanks for the feedback. I'm certainly on board with the memory leak theory...especially as it's not a common issue with this build. I did clear the cache and start a new session but that didn't help. It's so strange because rolling back a couple of versions changed everything...literally no issues at all; I just can't get the latest update to work without crashing. As a precaution, I'm going to take this opportuntity to replace the RAM with 128GB of brand new Corsair Vengeance as that's always been so reliable in the past. I still can't full rule out issues with the RAM itself, so I think it makes sense to start there. I'll keep you posted!

     

    Cheers!

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      September 9, 2024

      As far as troubleshooting advice goes, @OrangePlanetPictures, it suspiciously sounds like a memory leak issue. I have seen some people solve a problem by importing your existing project into a new one. As @R Neil Haugen suggests, consider also deleting the media cache from the Reset Options dialog box, which is accessible by pressing Shift at launch. I hope the advice helps.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      September 9, 2024

      Hello @OrangePlanetPictures,

      Thanks for the bug report. Welcome to the community. The team will need more information from you. See, How do I write a bug report?

       

      I hope they will respond soon. Sorry for the issue.

       

      Cheers,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      R Neil Haugen
      R Neil Haugen
      Legend
      September 9, 2024

      Not having any such problems, so I can't replicate. And not seeing a lot of similar complaints. Although some users naturally are having issues of various kinds.

       

      When you updated, did you clear your cache files before working? That sometimes fixes the odd stuff like this.

      Everyone's mileage always varies ...
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices