.MOV video files show up as a green glitched video

[justen_1142]

I have used .MOV files in Premiere for well over a year with no issues until about a week ago I opened the program to find that every shot of my edit had been turned into a green screen with some glitchy lines on it. I tried to use Media Encoder to change the files to MP4 or WMV but in the encoder I have the same exact issue, it just shows a green screen & plays the audio.

- All my footage within the last year now has the same issue, I did not change any camera setttings & these shots all previously had no issues so I knoe it's not that my footage is any different.

- I did not update Premiere, I also tried multiple different older versions & the problem is the same

- I used VLC to convert .MOV to MP4, it converts & plays fine outside of Adobe but once I put the new MP4 version into Premiere, it just turns green again.

- I cannot find a single video or forum post of anyone having this problem.

- I did not alter any of my PC's settings or Adobe project settings, this error just completely came at random. I had used Premiere the day before without issue. I have tried everything I can possibly think of to no avail & I have 3 YouTube channels that I make content for, this error is really hurting me badly. Help would be  appreciated! Bless!

[Mike Dziennik]

Have you chnaged your GPU drivers recently?

Try reinstalling the latest Studio drivers.

[Ann Bens]

Green usually means issues with your gpu

Post OS, comp specs and premiere version and build

[Peru Bob]

If you're using the latest video driver, try rolling back.

If NVIDIA, make sure it's a Studio Driver.

[IanB_360]

Hi @justen_1142 and welcome to the Premiere Pro Forum community.  Thank you for taking your time to file a bug report. The team just needs a little more information to begin troubleshooting. The link here How to Report a Problem , has steps to providing more information about your bug that can help us identify the issue. If you could also share one of the files that you are having an issue with we will gladly take a look at it.
Here to help.

Ian

[justen_1142]

I haven't made any changes to anything, however I did extract a old SSD from my computer from 2020 that was broken & I copied all the files to my external hard drive which is direclty connected to my PC. I have since deleted the entire SSD file, because I am realizing that SSD upload kinda coencides with the errors I am experiecning. I deleted the SSD file, I updated my windows & downloaded the most recent video drivers for my GPU but the problem persist's sadly.

[justen_1142]

I haven't made any changes to anything, however I did extract a old SSD from my computer from 2020 that was broken & I copied all the files to my external hard drive which is direclty connected to my PC. I have since deleted the entire SSD file, because I am realizing that SSD upload kinda coencides with the errors I am experiecning. I deleted the SSD file, I updated my windows & downloaded the most recent video drivers for my GPU but the problem persist's sadly.

[justen_1142]

@Mike Dziennik I haven't made any changes to anything, however I did extract a old SSD from my computer from 2020 that was broken & I copied all the files to my external hard drive which is direclty connected to my PC. I have since deleted the entire SSD file, because I am realizing that SSD upload kinda coencides with the errors I am experiecning. I deleted the SSD file, I updated my windows & downloaded the most recent video drivers for my GPU but the problem persist's sadly.

[justen_1142]

@Ann Bens 

Windows 11 pro version 24H2 OS 26100.4061

GPU Radeon RX 6900 XT

CPU AMD Ryzen 7 5800x 8 Core Processor

RAM 64 GB

Premiere Pro 25.3 with no add on's

[IanB_360]

Hi @justen_1142 
Would you mind sharing one of the files that you are not able to playback? And are there any other types of file formats that are playing back for you  as normally expected in Premiere ?
Here to Help
Ian

[justen_1142]

@IanB_360 I found a software called HandBrake that converts my .MOV's to MP4 & they are working now in Adobe. For some reason the other 2 conversion apps I tried before HandBrake weren't working. I also changed my camera to film video into MP4 format (which I should've already done long ago lol) so I shouldn't have any issues moving forward hopefully. Thank you so much for the help!