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P: Premiere media bin automatically scrolling to the top. Fixed in version 25

Community Beginner ,
Jun 19, 2024 Jun 19, 2024

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After adding a clip to one of my project folders, the bin keeps on scrolling to the top automatically. 

I closed and reopened the app, but the issue persists.

The issue happens only for that specifin folder, all others behave as usual.

Premiere Pro version is 24.5.0 (Build 57) on Mac OS Sonoma 14.5

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User experience or interface

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correct answers 1 Correct answer

Community Beginner , Sep 13, 2024 Sep 13, 2024

I've just run the same test in v25.1.0 BETA (Build 11), the latest beta that shows available at the moment on Mac, and I couldn't replicate the issue. That seems promising.

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correct answers 1 Pinned Reply

Adobe Employee , Sep 11, 2024 Sep 11, 2024

The bug is marked as fixed in v.25.0 Beta.

Status Started

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replies 127 Replies 127
127 Comments
Community Beginner ,
Jul 15, 2024 Jul 15, 2024

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I have this bug too and found out how to reproduce it and what the cause might be.

If you sort in icon view and try to move an item to the top or bottom, it will trigger the scrolling mechanism and get stuck. This happens for up and down scrolling.

Fix is to simply grab one item and move it a bit and release it, it will stop the scrolling mechanism.

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Participant ,
Jul 15, 2024 Jul 15, 2024

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I wouldn't say this is a fix, but rather a work-around. Adobe needs to put out a permanent fix for this bug. 

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Community Beginner ,
Jul 17, 2024 Jul 17, 2024

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In the Project Window with all of my video clips I keep running into a "bug" where it starts scrolling to the top. This seems to only happen in Icon view. For instance, I have 100 clips in my project with 2 columns, If I'm on clip number 50 I'm scrolled down pretty far. Randomly while moving clips to the source monitor the project panel starts scrolling to the top. Once this starts happening it continues to do so until i restart Premier pro. I can scroll down and it immediatly starts scrolling back up. While it is scrolling up everything else in the premier pro seems to work fine, I can go to the timeline and hover over the time and scroll in/out  which tells me my mouse is likely not the problem. I have tried unplugging both my mouse, keyboard, and all other things connected to my computer with a usb. This seems to happen randomly, could be within the first 15 minutes of opening the program or 2 hours in. If anyone has any suggestions that dont have the possibilty of messing up my current project id love to here them. With so many clips it takes a while for premier to reload everything and generate icons so restarting is getting to be a bit time consuming. 

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New Here ,
Jul 17, 2024 Jul 17, 2024

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Thank you, this was driving me insane. What an odd bug.

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New Here ,
Jul 17, 2024 Jul 17, 2024

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Thanks! This worked for me. Quick fix until it's patched.

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New Here ,
Jul 19, 2024 Jul 19, 2024

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Porque toda vez que estou colocando arquivos no Projeto, a rolagem fica a todo momento descendo os arquivos. Como se eu estivesse usando o scroll do mouse? Já tentei retirar o mouse, utilizar outro, até mesmo ver se acontece em outro aplicativo, porém é apenas no Premiere, quando encerro e re-abro o Premiere, tudo volta ao normal por alguns minutos, para logo se repetir novamente.

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Community Expert ,
Jul 19, 2024 Jul 19, 2024

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Hey there! It sounds like you're experiencing an issue in Adobe Premiere Pro where the scrolling goes unexpectedly when you're working with files in your project. Here are some friendly steps to help you troubleshoot and hopefully fix the problem:

 

1. Check Your Keyboard:

   Make sure none of the arrow keys on your keyboard (especially the down arrow) are stuck. Give them a few presses to ensure they're all moving freely.

 

2. Watch for Unintended Keystrokes:

   While using Premiere Pro, keep an eye out for any keys (especially the down arrow) that might be getting pressed accidentally. You can do a quick test in a text editor to see if any keys are behaving oddly.

 

3. Try Another Keyboard:

   If possible, swap out your keyboard temporarily to see if the issue persists. Sometimes a different keyboard can make all the difference.

 

4. Accessibility Settings Check (Windows):

   Check your computer's accessibility settings to make sure options like Sticky Keys and Filter Keys are turned off. These settings can sometimes affect keyboard behavior.

 

5. Reset Premiere Pro Preferences:

   Resetting Premiere Pro preferences can sometimes fix strange issues. Close Premiere Pro, then hold down `Alt` + `Shift` (Windows) or `Option` + `Shift` (Mac) while launching Premiere Pro. Confirm when prompted.

 

6. Update Premiere Pro:

   Ensure you're using the latest version of Premiere Pro. Updates often include fixes for bugs and improvements that could solve your scrolling problem.

 

 

Hope these steps help resolve the scrolling issue in Premiere Pro so you can get back to your projects smoothly!

T.S

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Adobe Employee ,
Jul 19, 2024 Jul 19, 2024

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Hi ANCHOR POINT,

 

We're sorry about the poor experience. Please let us know if you are still experiencing this issue. If so, could you please confirm if this is happening specifically in the Icon View?

 

Thanks,

Sumeet

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New Here ,
Jul 22, 2024 Jul 22, 2024

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HAving the saem issue suddenly on new project. Dragged/dropped in icon view and the autoscroll began. I did draga clip to the timeline and it stopped scroll but only temporarily. Once I move clips around within the same bin the scrolling begins again. Very frustrating but i'm sure it will be addressed. Mac OS 14.2.1

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New Here ,
Jul 22, 2024 Jul 22, 2024

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Mine does this as well except it scrolls to the top. I am very glad we pay hundreds/thousands of dollars a year for this creative suite.

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New Here ,
Jul 23, 2024 Jul 23, 2024

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"Reset to saved lay out" did the trick for me

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Community Beginner ,
Jul 23, 2024 Jul 23, 2024

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I've been having this issue since the latest update. It happens at random projects and at random times. So mine isn't about a specific folder. Premiere's been adding lots of bugs lately. It's getting harder to work with.

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Participant ,
Jul 25, 2024 Jul 25, 2024

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Yep. Still experiencing this issue. And it happens to me in thumbnail view. 

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Adobe Employee ,
Jul 25, 2024 Jul 25, 2024

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Hi everyone,

 

We're currently investigating this issue. For the time being, please use the list view to avoid the scrolling issue. We will keep this thread updated as we get more information. Thanks for your patience.

 

Sumeet

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Community Beginner ,
Jul 25, 2024 Jul 25, 2024

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Experiencing the same problem. When I'm on another window/in another program while Premiere Pro is open in the background, and then when I return to Premiere Pro, it often (but not always) does that. Two examples: when I returned from editing a clip in Audition, and right after dragging some footage into the project panel to import it. It was annoying before, but it became a more serious problem once I realized I was unable to scroll down to select a clip to put into the timeline. Not looking for a reply here, but hoping Adobe will fix this. I will write a bug report.

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New Here ,
Jul 27, 2024 Jul 27, 2024

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Olá, agradeço grandemente sua resposta em relação ao meu problema, porém dentre todas as alternativas que comentou, já executei todas, incluindo a desinstalação e instalação do mesmo, adjunto com a formatação de meu computador.

Infelizmente, o erro continua acontecendo, porém como anteriormente ainda em momentos exporádicos.


Mas mesmo assim, agradeço o retorno.

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Explorer ,
Jul 30, 2024 Jul 30, 2024

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when? when is the fix update? so many frustrations. I purchased Resolve, one time fee , now learning.

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Explorer ,
Jul 30, 2024 Jul 30, 2024

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Yes I do this at least 5 times a day mainly for playhead stutter. For this problem, for me , its not a permanent fix.

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Community Beginner ,
Jul 31, 2024 Jul 31, 2024

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I'm editing to the beat using markers in the timeline.  I switch to the project panel and maximize it for a better overview.  I then start organizing my clips by dragging and dropping them (still in the maximized screen).  Suddenly my mouse starts auto-scrolling.... Highlighting another panel doesn't help, the project panel keeps scrolling.  Restarting Premiere Pro doesn't help either, after a couple of minutes it starts scrolling again.

Is this some kind of bug?

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New Here ,
Jul 31, 2024 Jul 31, 2024

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i do agree there have been some issues lately that are super inconvenient, this been the last one that slows down my workflow so much. List view doesnt always work the best with a lot of videos named img45245, etc.

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Engaged ,
Aug 01, 2024 Aug 01, 2024

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Quickly drag any of the scrolling clips onto the timeline. It should stop then.

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New Here ,
Aug 01, 2024 Aug 01, 2024

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I saw a fix on here, tried it and it works.
When the project bin is scrolling, just grab any clip and move it to timeline.
~You don't even have to drop it, just wave it over the timeline and the problem stops instantly.
~You can drop it back in the bin if you want.

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Community Expert ,
Aug 01, 2024 Aug 01, 2024

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Ha, ha... that's classic Dave,

"~You don't even have to drop it, just wave it over the timeline"

Well done mate! 🙂

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Community Beginner ,
Aug 01, 2024 Aug 01, 2024

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Its even easier. Just click and drag any file in the bin for like a few pixels (then just release) and it stops. STILL it's super annoying and I cannot comprehend HOW is this still not fixed. 

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New Here ,
Aug 05, 2024 Aug 05, 2024

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Mine has started doing this too. Did anyone find any permanent fixes? It is very disruptive! 

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