P: Premiere Pro 24 issue with the GPU on Macbooks Video Preview

[maxp45543188]

This is happening on all of my premiere pro projects. Started when I updated to Premiere 2024. When I look at a video in either source or the timeline, it glitches (see photo). I haven't found anyway to view my footage. The only way to see the real video is by playing the video. This makes it impossible to color correct or colorgrade footage. Please help fix this, it basically is preventing me from editing. 

Premiere Pro 24.3

2019 MacBook MacOS Sonoma 14.4.1

[Thomas2292245005c8]

Randomly, over the past few days, my program monitor will display a white and black pattern. The pattern does not remain the same, and will sometimes take on certain aspects of what should be playing. I've attached some photos and a screen recording. Oddly, the pattern did not appear while viewing the playback, but would appear when I would pause playback, which felt backward to me. It also went away while scrubbing.

Version: 24.4.1 Build 2

Computer Info: MacOS, Sonoma 14.5

2019 MacBook Pro

2.3 GHz 8-Core Intel Core i9

AMD Radeon Pro 5500M 4 GB

32 GB 2667 MHz DDR4

Internal SSD with around 250 GB available

Video Format: 

Basic MP4, exported from Canva, stock imagery from Pexels, nothing too intensive. Sequence settings are 1080p, 30fps. Copmuter has handled this type of video well before.

Workflow:

Pretty basic. A few motion graphics templates, but the graphical error impacts all video clips.

Steps to reproduce:

I haven't been able to reproduce it consistently. It just sort of randomly occurs. 

I've reset my preferences and that didn't work. I did restart my computer and it fixed the error. This a few days ago as well, and was fixed after a restart. My best guess is this is a computer issue, but wanted to post with pictures in case anyone else is having similar issues.

Screen Recording:

(For the record, this error was occuring before I started screen recording)

[Asha30244443j4bh]

Hi. I am experiencing the same issues as Giuliano. Is this a bug within the latest version of Premiere Pro? 

[Kevin-Monahan]

Hello Community,

I appreciate all the bug reports that were created on this issue. I hope the team can get a fix soon. Please test the Beta version to see if a fix is in place and report back.

Sorry, I do not have this Mac here at my studio. I will try to get the team to comment here. Stand by.

Cheers,
Kevin

[Kevin-Monahan]

Hi @Giraso,

Thanks for the question.

So do you confirm that is like a bug of Premiere Pro who cause that and is not a problem of Macbook, right?

I'm not a dev, so I'm not sure. I will try to get someone from the team to respond. Sorry about that. I think it's probably a sign that it's time to update your hardware to stay current with everything.

Thanks,
Kevin

[Kevin-Monahan]

So do you confirm that is like a bug of Premiere Pro who cause that and is not a problem of Macbook, right?

[Alessandro Freno]

Hello,

I've been having this problem for weeks, with different projects. 

I see glitches in both the timeline playback and in the final export (see screenshot below)

I've tried it all (delete media cache, delete render files, restart premiere and the system, reset preferences to default, open in a new project).

I'm exporting in H264 mp4, but I don't think that export settings are an issue here, since the problem is already there in the timeline. Sometimes it works fine, some other times the problem appears, even in the same project. I've tried exporting an xml and work with it in DaVinci, no issue there. But I'm a long time adobe user and I wish to continue working with the suite.

Could it be my hardware? Even if so, it worked fine until two weeks ago.

Here's my system specs:

Thanks in advance

[Tracy5C16]

I see this thread has been running since April. Is there really no resolution to this project yet? I'm facing the same issue now. Please help! The video exported as only snow.

[Giraso]

It's incredible, really ridiculous Adobe! I have had this problem since March/April and still nothing has been solved. I have read several comments "the adobe team is investigating" but at least a month has passed and still nothing. I have no words, a service that we pay for and they can't solve a problem caused by their app. I also work with editng and Adobe too. Maybe I will switch do DaVinci Resolve

[Kartika Rawat]

Sorry to hear that you're having this issue. We're seeing similar issue here: https://adobe.ly/3RwXWQI

Can you try switching Renderer to Mercury Playback Engine Software Only and see if that helps?

Let us know how it goes.

Thanks,

KR

[R Neil Haugen]

I work for/with/teach pro colorists. So I'm in Resolve daily, of course.

And there have been some Mac users on Resolve with this also. There seem to be (relatively) only a few users with this issue, and yea, it would be absolutely infuriating. But it seems to only happen with a small percentage of some new-ish Mac computers.

And can happen to other apps, not just Adobe.

[Kevin-Monahan]

Hello @Giraso,

I read your post. Sorry for the frustration.

It's incredible, really ridiculous Adobe! I have had this problem since March/April and still nothing has been solved. I have read several comments "the adobe team is investigating" but at least a month has passed and still nothing.

As editors, we find it difficult to wait for bugs to be fixed, especially if they impede an established workflow. I'm sorry about that. We can never know the reason why (it is perhaps related to this specific Apple hardware from five years ago—only a guess), but believe me, they are trying to fix it as we speak. My apologies.

Thanks,
Kevin

[Alessandro Freno]

Hi!

I was haveing the exact same problem on a 2019 MacBook. I tried it all before going to the Apple Store, convinced I was going to have to trade my laptop for a new one. They opened the laptop and found that the fans were blocked by dust. As a result, the computer, particularly the graphics card, which in this model is soldered to the motherboard, was not being cooled and was creating these problems. In ten minutes they cleaned the laptop, free of charge, and the problem was solved.

[R Neil Haugen]

Thank you for that information! That's the kind of thing that can be huge for others to know. And fast and easy to check and fix!

[MyerPj]

Thanks for that info @Alessandro Freno 

[Alessandro Freno]

Hello everyone,

I thought I had solved the problem, as I had written in a previous post where I explained that the cooling fans were blocked by dust. Cleaning seemed to have solved the problem, but today it came up again.

The glitches, before cleaning the fans, were colored, while now they are black and white, as in many screenshots posted here. So, it seems to be two different problems, one related to the machine (fixed) and a second related to the software. I just upgraded to Premiere 24.5 in the hope that the bug had been fixed, but no luck. I have urgent work to deliver to the client, as I believe many of you do, and I am forced to do it in DaVinci (no problem there).

I am sharing the specifications of my machine in the hope that it will help. I have been using Adobe since 2020 for all my work, I will wait a few more days but if the problem is not solved, I am afraid I will have to cancel my subscription. I simply cannot work like this. Like all of you I am a professional and risk losing clients and money when my deliveries are too late.

[Daniel31274340vs4p]

I think this is definitely related to the Mercury Playback Engine.

The only temporary solution I've found so far is to change the rendering to Software Only.
File > Project Settings >  General > Renderer: Mercury Playback Engine Software Only. 

It seemed to resolve the issue, however it also disabled the use of the Warp Stabilizer effect (and I suspect other effects would be affected as well).

It would be a shame if Adobe fails to address this ASAP. I'd prefer to stick with Premiere, but sadly, it looks like Davinci Resolve may be the path forward. 

😞 

[R Neil Haugen]

Test in Resolve first, of course. As a daily user of both apps, and participant on the BM "house" forums, LGG, and the MixingLight boards, there have been issues of GPU bonking on some Mac rigs in both Premiere and Resolve.

Part of the issue may be dust buildup causing overheating in some of the Macbook Pros, but ... there's something else going on also.

[tbmichurski]

I solved the problem briefly after transitioning to beta, but it did appear again. It seems it happens mostly on clips that I have an effect on, stabilized, or a fade to black. It happens immediately after removing the effect or altering the clip again in some way. Working on a 5 year old Macbook Pro i9 Graphics 630 1536 MB

[francis381852207n1w]

Premiere pro 24 has become un-useable.

For the past month, and despite daily efforts to troubleshoot, there has been no solution. 

durring playback my there is constant white screens, and glitching, then durring my exports regardless of the export settings there is more constant glitches in my export. i hve lost hours if not days on these issues, have followed every trouble shooting guid i can find. reset my prefrences, cache, un-installed and re-installed adobe, done first aid on my computer and hard drives, and more. I feel like this might push me to resolve finally after 8+ years of adobe. 

[R Neil Haugen]

Except that this is also occurring on some Macs, especially MacBooks, in Resolve also.

So it may be a system issue on those rigs. And yea, it's a killer alright.

[RIZZOSTUDIOS]

Something similar was happening to me. I thought it was an issue with the Graphics Card so I had Adobe check out my computer along with Apple. They reset my iMac to Ventura OS so it seems to be exclusively a Sonoma issue. There was a beta update of Sonoma recently, has that changed anything?

[RIZZOSTUDIOS]

That is what I thought when I was dealing with a similar issue until I had Apple reset my iMac to Factory settings then I downloaded and went back to Ventura OS and the glitches went away completely. It was 100% Sonoma because my computer and graphics card, according to everyone who looked at it, was fine.

This was my orignal post:

This is my first time posting one of these types of questions. I know how detailed people need to be in order to get informed responses so please bear with me in the comments as I get back to you the computer specs that are requested. For now, here is the issue: Only recently have my h.264 exports had this weird black and white glitch that FLASHES at random. It doesn't seem to show up in Premiere Pro (though I have seen it once) so it's not an issue on the timeline. This is the before...

https://drive.google.com/file/d/1motgUhyqbtjynKSE7Btt5R0FYTu-Ifyo/view?usp=sharing

These are the after...

https://drive.google.com/file/d/1ArbcHcNh6bQ8hErbZMhE2ATQFzoLvR3H/view?usp=sharing

https://drive.google.com/file/d/1yPH5L2gUpsEYT-or5DHcWPCJdsjas83x/view?usp=sharing

Here are the preset specs I HAVE been using (yielding the glitch)...

https://drive.google.com/file/d/1MIEGWwW-h8aQHskNfZAMgajbQ-vxdkYX/view?usp=sharing

And these are the preset specs I TESTED that seemed to be glitch free...

https://drive.google.com/file/d/1YgApE9UJygwT86B_TJdEDNn-8vrwmWEg/view?usp=sharing

Something seems to change between the "GLITCHY 1280x720 preset" and the "NON-GLITCHY 4K preset" but my untrained eye can't seem to figure out the root issue and I'd love to be able to export the smaller-sized videos again without the glitches so let me know what I can look into to figure this out.

System Specs...

• Processor: 3.8 GHz 8-Core Intel Core i7

• Graphics: AMD Radeon Pro 5500 XT 8 GB

• Memory: 128 GB 2133 MHz DDR4

• Startup Disk: Macintosh HD

• MacOS: Sonoma 14.4.1

Software Specs...

• Premiere Pro 24.3

• Media Encoder 24.3

Footage Specs...

• Kind: QuickTime Movie

• Dimensions: 3840x2160

• Codecs: Timecode, Linear PCM, H.264

• Frame Rate: 29.97

Order of Issues...

• Editing in Premiere Pro (no issues)

• Original files all 3840x2160 .MOV with 29.97 Frame Rate

• Edited in a 3840x2160 timeline with 29.97 Frame Rate

• Sent to Media Encoder with 1280x720 aspect ratio, H.264 Format, and 29.97 Frame Rate

• Final MP4 has BLACK AND WHITE GLITCHES

Again, there are going to be questions about specs that will remind me of other differences so please be patient with me as I answer any inquires in the comments. Thank you so much.

SMALL UPDATE: I'm noticing the issue might be specifically linked with the aspect ratio as I exported using the 4K settings but changing ONLY the aspect ratio and the glitches returned with a vengeance. Still experimenting.

SECOND UPDATE: While every version of 1280x720 h.264 export I tried through Media Encoder yielded the glitch, I switched the Renderer to Mercury Playback Engine Software Only and the glitching seems to have disappeared. Is there an obvious root issue here? And can I eventually switch back to GPU Acceleration or will I have to endure the x2 exporting time from now on to avoid glitches? I wanna try and figure out EXACTLY what's happening.

THIRD UPDATE: I took my iMac in to Apple to have it evaluated and they said the Graphics Card isn't showing any signs of deterioration. Not sure what has changed all of a sudden. I uninstalled Adobe and got rid of all the presets and folders I could find but the issue persits. The only thing I haven't done yet is Reset the entire computer to factory settings.

[Giraso]

Man you can't do nothing, just sell you Imac or macbook. I have this problem from like 3-4 months. I tried everything to reset the system, to reset premiere, to downgrade premiere nothing, everything the same, problem still there. I also did many test on my macbook and the result all are good, I also took my macbook to apple store and also from there the macbook looks great, nothing wrong but the bug is still there. Adobe team say that they are working on that from like 2 months haaha
It's ridicolus, incredible because I paid my macbook like more than 4 thousand euros, It's a very expensive macbook.

[jaydon@playbook]

 Also been dealing with this issue for weeks. Playing is the same, all my exports also are having this issue. Anyone solve this yet?

[R Neil Haugen]

I assume you're on Sonoma? That may be the problem.

[Nick28075949t45k]

I have the same issue intermittently / randomly after coming back to Premiere after it was out focus or minimized for a period of time. Restarting the app still incurs the same problem. Rebooting my 2019 MBP (Sonoma 14.5) seems to fix it each time. Still annoying but at least the fix is consistent.