P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

[AL-Shami]

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

Bug Report Details:

• Product(s) Affected:

  • Adobe Premiere Pro (25.2)

• Operating System: Windows 11 Pro

• GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7

• GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)
  

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.

Project & Export Settings (Typical Scenario):

• Source Footage: H.265

• Sequence Resolution: 1080p

• Sequence Duration: Approximately 40 minutes

• Effects Used: Minimal (no heavy effects or LUTs)

• Preview Rendering: Not used

• Export Format: H.264

• Renderer: Mercury Playback Engine GPU Acceleration (CUDA)

• Encoding: Hardware Encoding

Steps to Reproduce:

1. Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
2. Go to File > Export > Media.
3. Set Export Format to H.264.
4. Ensure "Performance" is set to "Hardware Encoding."
5. Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
6. Start the export (either directly from Premiere Pro or by queuing to Media Encoder).

Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

Additional Notes:

• The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.

• Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

[NVManuel]

Were you able to reproduce this with driver 580.88 or are you basing this on the release notes?

[승남34030565mflt]

딴거 모르겠고 프리미어프로 25 버전 RTX 5000번대 내보내기 멈춤이거 빨리 조치 바람.

그래픽 카드회사가 문제인지 어도비가 문제인지 모르겠는데 

빨리 후속 조치 바람 

안하면 진짜 큰일 생긴다!

14700K 윈도우11 128기가램

아수스 5070 그래픽카드 사용

[Vlad Z]

I'm still reproducing it with my RTX 5090 after updating to 580.88.

[R Neil Haugen]

This is a right mess, but it's across at least several of the video post production apps. I work in Resolve daily also, and many R users with 50 series cards are also having issues.

So it's something that may require some changes on the part of the apps, but also something is off in the cards themselves. Which will require Nvidia to do something more than they have.

Going back to a 40 series card is about the only "fix" at this time that I've seen actually work.

[Cunningcory]

@NVManuel I updated drivers and tested an export and it still froze up and failed on a 5090 FE.

[RoguePC]

I'm having this same issue! I recently updated my graphics card to a NVIDIA GeForce RTX 5070 Ti and now every time I try to export videos in Media Encoder it will randomly freeze somewhere in the rendering process. Then I have to go into task manager to end task and if that doesn't work I have to restart my PC completely. 

I have even attempted to export with different setting and to different locations, even tried to export directly through Premiere Pro and still have the same result. I'm not using any heavy effects or have long videos, just fun YouTube videos (20mins-40min vids).

Here are my current specs:

Card: RTX 5070 Ti
Driver: NVIDIA Game Ready Driver 580.88

Premiere Pro: 25.3

OS: Windows 11 Home build 26100.4770

Any assist or help would be appreciated! Thanks!

[R Neil Haugen]

We are all hoping that Nvidia, Adobe, BlackMagic et al figure out the problems many users with 50 series cards are having, and soon.

As it isn't just Premiere Pro that is being hit.

[SoonerCreative]

Ended up here after having a similar problem. The render would either start and then stop, or it wouldn't start at all (As I'm typing this and trying to render something, it literally just paused..). I also had an issue where every ~10 minutes or so I'd have to close Premiere Pro and then restart because my preview would go black or the scrubbing would be choppy or else Premier would crash.

Here are my specs/Version:

Premiere Pro 25.3

i7-13700K

32GB DDR5

5070ti

I've got plenty of storage space, writing everything to an NVME, all of the files are local. Footage is a blend of 4K and 1080p, but I'm exporting everything to h.265/4K. 

[R Neil Haugen]

I really feel for you ... those 50 series cards are a right pain for so many! 

As I'm also a Resolve user, was just on the BM forums, where a user was asking if anyone with a 50 series card had tried setting the bios for the slots to gen 4 rather than the newer gen 5, wondering if that was an issue.

We're down to that sort of speculation on what the hay is off with those things.

[Vlad Z]

@R Neil Haugen I'm using a gen 3 slot (set up manually) and experiencing this issue

[R Neil Haugen]

Well, another possibility dashed.

The new series does have some power system changes from the 40 series, and some users have wondered if that is part of the issue. No way to know, but ... it's been a problem at times in the past, so ... maybe? Under some circumstances/situations? 

What a freaking pain.

[LucydMediaAI]

I have an RTX 5090  card and i ahve the same issue, it randomly stops everywhere, its such a pain, all of my other video editing apps work smoothly and flawlessly, capcut, resolve, but premiere keeps freezing in media encoder or in exporting, it definately is a software issue with the newer cards and its a pain to be paying so much money for a suscription where it clearly doesnt work. 

[R Neil Haugen]

And you've tried clean installation of the latest Nvidia studio drivers I presume? 

Some users in all the heavy video apps are having troubles but it's only some users, who may like you have proper action in one but not another.

As a Resolve user, I know of similar but reversed situations. Very frustrating. 

[aleves]

Do most of you run Win11 24H2 (latest)?

I at least have been having no significant issues with Win11 23H2 thus far, which I hope to stay on as long as possible till Microsoft ever figures out how to fix 24H2 or just release a new version that's not plagued.

My current setup,

• Ultra 7 265K
• 96GB 5600MT/s
• RTX 5070 Ti (572.83 Studio)
• PP, AE and ME on 24.6.5 (versions that has been working fine for me, don't want to risk updating with all these reports after all)
• Windows 11 23H2 (build 22631.5699)

Both H264 and H265 encodes/decodes with GPU acceleration w/o freezing or crashing. Anything HW accelerated works fine really, even outside of Adobe. I have made sure to exclude my Intel iGPU ofc, so it's not involved in anything Adobe related. Running with CPU only is significantly slower for me, so they're definitely utilizing my GPU.

With that said, I'm no professional, mostly just working with very small projects really. Perhaps it would've been different if my setup was running more larger scale projects or something.

[Chen292594190kp1]

When did you buy this 5070? Someone else couldn’t take it anymore and ended up buying another 50-series card, and it worked without any problems. Could it be that the newer batches have already fixed this issue, while the older batches can’t be fixed due to a hardware problem?

[aleves]

I've had my 5070 Ti since March 31st, bought it used from a store. Gigabyte card with serial number starting with "SN2503" (2025, week 3(?)).

[Johan33441262p7e6]

Downgrading the NVIDIA driver to v. 573.22 fixed the issue for me in After Effects and Media Encoder

[pkirst]

May someone who is impated by this issue provide NVIDIA with a dmp file after the application becomes unresponsive. Here are the steps to provide the dmp file : 

Creating a manual crash dump file when a program freezes or is unresponsive

When you are using a program and it becomes unresponsive, you can manually create a dump file using the Windows Task Manager.  Choose from one of the two methods to access the Windows Task Manager.  

a) Right-click over the Start icon or Windows Taskbar and select Task Manager from the context menu.

b) On your Windows keyboard, press CTRL + ALT + DEL at the same time.  Then select Task Manager.  

This will bring up the Windows Task Manager.  Find the process for the program that is frozen or unresponsive.  Next, right-click over the app and select Create dump file (if you do not see the option, drill down on the app and find the process which is unresponsive from the expanded list).  It may take Windows a couple of minutes to complete writing the dump file. 

Once Windows notifies you that the file was successfully created, select Open file location.  The DMP file will be too large to attach to an email.  You will first need to upload the DMP file to a file sharing service such as Google Drive or Microsoft OneDrive and then share the URL to download the file with us.  You may reduce the file size by compressing or zipping up the file before uploading it to a file sharing site

[Michael 84]

exatly same issue here rtx5090, freezing during export. i've put the 4090  back and was flawlessy good...don't know what nvidia did!!! 

[Vlad Z]

@pkirst I've sent it to you as a private message.

[MyerPj]

@Johan33441262p7e6 , but not in Premiere?

[MyerPj]

Cool! NVIDIA is now on the case (and this thread) 🙂

@pkirst 

[Johan33441262p7e6]

@MyerPj Oh, I'm not using Premiere so can't say if it would work the same. Some additional info: I'm on a new laptop with a RTX 5070 TI card. Once I first got it and installed the drivers that came with it I did a test run in After Effects and as I remembered it, the etst run went well. A while later when I've updated all drivers to the latest versions I got the issues described here in both After Effects and Media Encoder. After trying basically EVERYTHING I decided to revert to the original drivers and now it all works like a charm. I don't know which NVIDIA driver version that broke it, just that v. 573.22 fixed the issue.

[Jereomy26015418tyqu]

I think I may have figured out a problem with what's going on, I had to reinstall windows, use my first driver from Nvidia and noticed the problem is not within the video codec, but the audio codec. For some reason the driver update messes with the Nvidia High definition audio codecs, once I used a known working driver, every export I tried with my RTX5090 worked fine and without hiccups. I would suggest trying to check when you update your drivers, if the HD audio part is corrupted or not installed, This was the previous problem I had. I hope this helps to someone having the same issue. 

[MyerPj]

@Johan33441262p7e6 Thanks for the extra info.

Also @Jereomy26015418tyqu , thanks for posting.