P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

[AL-Shami]

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

Bug Report Details:

• Product(s) Affected:

  • Adobe Premiere Pro (25.2)

• Operating System: Windows 11 Pro

• GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7

• GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)
  

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.

Project & Export Settings (Typical Scenario):

• Source Footage: H.265

• Sequence Resolution: 1080p

• Sequence Duration: Approximately 40 minutes

• Effects Used: Minimal (no heavy effects or LUTs)

• Preview Rendering: Not used

• Export Format: H.264

• Renderer: Mercury Playback Engine GPU Acceleration (CUDA)

• Encoding: Hardware Encoding

Steps to Reproduce:

1. Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
2. Go to File > Export > Media.
3. Set Export Format to H.264.
4. Ensure "Performance" is set to "Hardware Encoding."
5. Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
6. Start the export (either directly from Premiere Pro or by queuing to Media Encoder).

Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

Additional Notes:

• The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.

• Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

[Witold3607716889yl]

it started with premiere pro version 25.2 and all above. Still using 25.1 as the only working properly

[R Neil Haugen]

Are you using a 50 series Nvidia GPU?

[MyerPj]

@Witold3607716889yl it may not be the same issue. 4090s have been around for quite awhile and there is not a lot of reports on the 4000 series. I'm on a 4070 and it works fine. You might want to look for other causes. Or try the same work arounds mentioned in this thread.

[Kostiantyn25]

@pkirst I will add, with latest Gaming drived in some projects I got Freeze during export even with Turned OFF Gpu Scheduling!

[Hoczo]

Try updating After Effects to version 25.5 and check the render.

[FlyingFourFun]

New driver from Nvidia is out today: Oct 14, 2025 version 581.57

[Daniel31572930sqvu]

Doing a stress test - so far so good... 3 shorts, 4 long forms. Will report back.

[Daniel31572930sqvu]

Just a follow up.

I've managed to successfully render out 3 shorts and 1 long form (approx 60 minutes long, 4K 60fps). Straight from Prem.

I did try it through Media Encoder but it did seem to take ALOT longer.

5070, Studio driver 581.57, latest Prem & ME versions.

Editing in Prem felt a lot smoother.

Still early days but things feel better.

[FlyingFourFun]

@Daniel31572930sqvu I think you should time the renders.  I have been noticing that there are at times 3x longer renders in ME vs Premier - but I have been running the beta, I posted about it in the beta group, but that thread is all but ignored by one other person.  I think there is significant difference, I rarely render within premier, as even if I exit premier, and wrap for the day, I like being to see where in the render it is (like in ME) - I wish Premier also did this - along with putting the exact timecode its processing on the screen.

Also; Glad to see your tests are holding up.  I was not having issues with the 5090,  but I will be running some tests later today to ensure no new bugs are introduced, and I will also run a test ME vs PR to see if the speed difference is still there, and by home much.