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Premiere 25.00 Crashing Every Minute

Community Beginner ,
Nov 16, 2024 Nov 16, 2024

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I am editing a rather complicated project and have been having issues with Premiere crashing constantly.

 

I am running Premiere 25.00, on a 2023 MacBook M3 Pro, 36GB RAM, Sonoma 14.7. I am working with XAVC 4k h.264 files proxied to DNxHR LB. My full-res media is offline.

 

It is a cooking show with multiple contestants and judges, with 9 tracks of audio (9600hz 24-bit mono) and 3 camera angles—I’ve created Multicam sequences for each scene and have transcribed all of my interviews as well. Other than that, I don’t have any other assets in my project, yet.

 

My project crashes with more and more frequency. I will try to watch through my multicam clip and make selects--I will typically use the text panel to highlight soundbites and insert them into my sequence, a workflow I have been using every since Premiere's text features released. Every few minutes, Premiere will crash after inserting a bite. I have reset my preferences, cleared my media cache, and ran the Adobe diagnostics tool, which came back with no issues. When I downgraded to a previous version of Premiere, it wouldn’t open my newer project. I am wondering if I should re-proxy to a different codec, but I am working with 6TB of footage and it took a week to proxy the first time, so I wanted to check here first for any insight before trying that avenue.

 

Additionally, I was having a separate issue earlier where every multi-cam sequence I created via timecode would playback extremely choppy, but I seemingly resolved that by deleting unused audio/video tracks in the multicam sequences and changing the audio samplerate of each multicam sequence to 96khz, although there are still several clips that won't play back very well...

 

For what it's worth, I edited a first season of this project last year, with the same filetypes and workflow, and had no issues whatsoever.

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Editing and playback , Performance or Stability

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correct answers 1 Pinned Reply

Adobe Employee , Nov 18, 2024 Nov 18, 2024

Hi @porkrind - Thanks for submitting your bug report. 

 

Do you have any plugins installed such as Sony Catalyst or Catalyst Browse?

 

Does a box come up saying Premiere Pro has crashed or are you experiencing a ghost crash?

 

Would you be able to provide a sample file that is causing your system to crash?


Sorry for the frustration.

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Adobe Employee ,
Nov 18, 2024 Nov 18, 2024

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Hi @porkrind - Thanks for submitting your bug report. 

 

Do you have any plugins installed such as Sony Catalyst or Catalyst Browse?

 

Does a box come up saying Premiere Pro has crashed or are you experiencing a ghost crash?

 

Would you be able to provide a sample file that is causing your system to crash?


Sorry for the frustration.

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