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Premiere freezing/crashing when importing XML files

New Here ,
Sep 23, 2025 Sep 23, 2025

Premiere has been freezing/crashing when I import .xml caption files to edit. I'm using 25.5, using an external SSD, and I'm on a MacBook Pro. There isn't one specific file - I've tried multiple .xml files in multiple projects and it freezes and crashes nearly everytime. 

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Import and ingest
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correct answers 1 Pinned Reply

Adobe Employee , an hour ago an hour ago

Updating status to Acknowledged.  Importing XML caption sidecar file crashes PPro.  We’ll update this thread as soon as we have more information or a fix becomes available.

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6 Comments
Adobe Employee ,
Sep 23, 2025 Sep 23, 2025

Hi @defaultcvcaoyy70l0q - Thank you for submitting your bug report. We need a few more details to help investigate the issue.

I believe the team is already aware of this problem, but to be sure, could you send me one of the files that causes your system to crash? You can email it to jamiec@adobe.com 

 

I’m sorry for the frustration this has caused, and I appreciate your help in tracking it down.

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New Here ,
8 hours ago 8 hours ago

I am having this problem too.

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Adobe Employee ,
8 hours ago 8 hours ago

HI @123jackoconnor - Are you on a mac?

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New Here ,
5 hours ago 5 hours ago

Yes, Apple M4 Max.

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New Here ,
2 hours ago 2 hours ago

Yes same issue here with the 25.4 update. 

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Adobe Employee ,
an hour ago an hour ago
LATEST

Updating status to Acknowledged.  Importing XML caption sidecar file crashes PPro.  We’ll update this thread as soon as we have more information or a fix becomes available.

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