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2

Premiere PRO Collect Files findes NOT "offline files" as offline

Explorer ,
Sep 05, 2024 Sep 05, 2024

I keep trying to 'collect files' on a project, but it keeps failing me, saying these files are 'offline' even thought they are obviuosly not. They are in the project, linked, when rendering the audio is recorded into the video. No idea why it's happening. pls help.
I did try clearing the media cache. Did not help. I tried changing the names of the files, nothing changed. These files are not 'read only'

Screenshot 2024-09-05 121629.pngScreenshot 2024-09-05 121618.png

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Export , Projects or collaboration
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correct answers 1 Pinned Reply

Adobe Employee , Sep 05, 2024 Sep 05, 2024

Hi @sauliusd66103322,

Thanks for the report. The team will need more info. See, How do I write a bug report?

 

Interestingly, these are all audio files.

 

Thanks,
Kevin

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Adobe Employee ,
Sep 05, 2024 Sep 05, 2024
LATEST

Hi @sauliusd66103322,

Thanks for the report. The team will need more info. See, How do I write a bug report?

 

Interestingly, these are all audio files.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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