Problem with 25.5

[immeschuetz]

since I updated to 25.5 the application won't even launch. I am working on a MacBook Pro 16", Nov 2024, Sequoia 15.6.1

[jamieclarke · Accepted solution]

Hi @immeschuetz -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How to Report a Problem.

Can you try and hold down "SHIFT" while launching Premiere and check the boxes
"Reset app preferences" (Backup Preferences first)
"Clear media cache files"
"Reset plugin loading cache"
"Disable third-party plugins (one-time only)"

Sorry for the frustration.

[immeschuetz]

Hi Jamie,

thanks for this advice. Now it‘s working properly!!

😊 Imme

[Sumeet Kumar Choubey]

Glad that you were able to solve it! Feel free to reach out if you experience any issues in the future. We're here to help.

Thanks,

Sumeet