Subtitles not burning in consistently

[Ajed]

I've created a simple style to create subtitle captions within premiere that simpliy makes them a single line and uses Tahoma font bold.  That's it.

After using the preset, I've noticed SOMETIMES it burns subs and sometimes it doesn't.  Frustrated now as we have to hand check content everyday now where before we didn't.  BEFORE we had to do more work as adobe would only remember the single line and not the font forcing us to choose it each time.  Turns out that when we do this, it almost never fails. 

The point is, it's always something with Adobe.  Finally introduces a great new feature only to completely ignore users isses and requests to improve it.  Anyone that uses this feature knows what I mean.  not being able to control how long text appears on screen resulting in some words staying on screen for way too long and poorly described control and function. 

I'd love to see a show of hands who uses the stock subtitle settings?  anyone?  Of course not, because it's terrible and no one uses it that way.  I expect exactly ZERO actual help with this and adobe apologists please do not comment with your usual garbage.  i've used this for 20 years and hated the last 19 but it's a necessary evil.  

Adobe, fix your stuff please.  It's a great feature that's frustrating users that's easily corrected.  

[Stan Jones]

@Ajed,

Frustrating. I can't image why that would be inconsistent. There were some issues with these presets at one point, but they either worked or they didn't. Or the included style did not work. But those issues were fixed. What version of PR currently?

> created a simple style to create subtitle captions

I think you're describing a Create Caption Preset, correct? Does the preset include a Caption Track Style?

> SOMETIMES it burns subs and sometimes it doesn't. 

If it works, that sequence always works? The subs all show as expected in the timeline, but just don't burn in? In the Export preview window, do they always show but may not burn in? (Showing in the preview window means they will burn in even if you don't want them to.)

> would only remember the single line and not the font forcing us to choose it each time. Turns out that when we do this, it almost never fails. 

That sounds like the scenario faced by some users where the preset would work but would not include the track style. But even if that were the case, it should still burn in whatever you have.

Stan

[Ajed]

Thanks Stan, I've found dozens of the same complaint.  Whatever you want to call it, creating captions from video and applying the style along with it as I descrbied gives inconsistent results.  Yes the preview window shows what's actually being encoded and there too, you see the text you want on screen or don't for "reasons".  I'd still love to see one person that uses the terrible stock settings they offer, it's almost like the programmers NEVER actually edit things.  Wouldn't it be awesome to have actual user input WHILE and BEFORE developing features.  I'm not accepting silly excuses why it doesn't work right, it doesn't, they know it doesn't and they choose to ignore it.  The end.  Posting here so others with same problem know it's not them, it's Adobe.  Hey by the way, I shoot with a GH6, where's that preset for panasonic again lol?

[Ajed]

For the record, we're creating captions from transcript or importing.  Using AME to export.  Thing is, I've noticed it failing regardless of direct export or AME, at least AME shows me when it's failing.  The workarounds seem to be failing more often with the latest update and require closing Premiere and AME and trying again or when choosing saved presets, to choose any other one, then back to the one we actually want.  Happens on 2 different rigs and projects that have been completely rebuilt so we're just dealing with it.