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1

Why is my PC crashing every time I use Premiere?

Community Beginner ,
Apr 06, 2025 Apr 06, 2025

For the last month or so, I have had a persistent problem where my PC (Windows 11 Pro build 24H2) inexplicably shuts-down when using Adobe Premiere. I had the latest version of Premiere installed and thought that may be the problem so I rolled-back to 25.1.0 (build 73) but still get the same problem.
My PC specs are, 11th Gen Intel Core i9-11900 @ 2.50GHz 2.50 GHz, 64GB RAM (DDR4-2667 1333mhz), Gigabyte Z590 Vision G mobo (latest firmware), 650W PSU, AMD Radeon RX 480 Series GDDR5 2000mhz 8GB GPU (running latest AMD Adrenalin 24.9.1 software). Both my OS and Editing NVMe drives have plenty of space.
I went into Windows event Viewer but have no idea what detail I need to look at to try and understand why my PC is crashing.

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TOPICS
Computer configuration , Performance or Stability , User experience or interface
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correct answers 1 Pinned Reply

Adobe Employee , Apr 07, 2025 Apr 07, 2025

Hi @MrMaude -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How do I write a bug report?

 

Do you have any third party panels, or plugins installed?

What type of footage are you working with?

Do you receive a crash dialog box?


Sorry for the frustration.

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4 Comments
Community Expert ,
Apr 06, 2025 Apr 06, 2025

Latest drivers are good, sometimes might even need to rollback a driver. I don't run or install Nvidia software, only the drivers. Any on screen display software, like showing temps, frame-rates, curves, stuff... etc. Those kind of things really get in the way. My 25.1 and .2 so far have worked pretty well.

Win11-23H2

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Community Expert ,
Apr 06, 2025 Apr 06, 2025

Just saw this message. Sounds odd to me, but you never know:

https://community.adobe.com/t5/premiere-pro-bugs/25-2-crashing-computer-regularly/idi-p/15252901

 

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Adobe Employee ,
Apr 07, 2025 Apr 07, 2025

Hi @MrMaude -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How do I write a bug report?

 

Do you have any third party panels, or plugins installed?

What type of footage are you working with?

Do you receive a crash dialog box?


Sorry for the frustration.

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Community Expert ,
Apr 07, 2025 Apr 07, 2025
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