22 minute clip importing as 5 seconds in duration

[imammarc]

I continue to be stupefied by Adobe's lack of support. You can pay this company almost a $100/month and still get shafted. I just shot a 22-minute video and when importing, it shows up as 5 seconds. Yes. 5 seconds. I'm attempting to use HandBreak to solve this issue but to me this is just unacceptable, Adobe.

Moderator note: I branched your thread from a legacy post and placed it in the main forum. I also changed the title.

[R Neil Haugen]

What camera? Format/codec?

Neil

[Clemens5EB6]

I fully agree with the anger at adobe's ignorace . We pay as well a super high fee for a, so called, enterprise-support.... and get nothing since 4 weeks.....
So, I as well, would be interested what fileformat and codec you are using.... but more .... where do you store these files ?

On a networkshare (server)?
I'm asking , because , as I found out , it looks like PremierPro is checking the duration by counting the frames inside the file during import, as well as checking the amount of audiosamples.
That , as I suppose, is done until either the end-of-file OR, if something indicates that there is the end .... for example if there is a micro-timeout in reading ...either because of networking issues , or, in case adobe reads direct from the windows-cache .

In any case ... we would be very interested ... if you could provide some information about your infrastructure... so we maybe can find a workaround by ourself... adobe will not be helpfull..... and as soon a we have everything stable we definitely will quit the supportcontract .

[freakyrandy]

I having the exact same problem. i tried EVERYTHING! WTF?!

i have 3 videos from my iPhone and another 3 videos from another iPhone. all at around 20 minutes each. they all import just fine except for one which shows up as a 5:01 second file. 

i tried to re-export from Photos, i tried starting a completely new premiere session with nothing in it. dropped and dragged the video in and still...5:01 seconds. i have 30 gig of space on my hard drive no other apps open.

[freakyrandy]

and when i open it in QuickTime, all the export options are greyed out.

[R Neil Haugen]

iPhone video is almost always VFR ...  variable frame rate ... which doesn't play well in NLEs. Have you tried using ShutterEncoder or HandBrake to modify those files to CFR?

[freakyrandy]

thanks for chiming in and helping!

i used Filmic Pro to record the videos and the one in question is the exact same as the other five videos that work fine.

i tried media encoder and it exported at 5 seconds as well. man, is this ever frustrating.

[freakyrandy]

i don't have SudderEncoder nor HandBrake. guess I'll have to try those. i think i'm going to just capture my screen.

[Peru Bob]

 i think i'm going to just capture my screen.

By @freakyrandy

That may result in Variable Frame Rate video, which most capture apps use, and may need to be transcoded for Premier Pro to use it properly.

[freakyrandy]

I checked it with MediaInfo and it says it's CFR. now what?

[freakyrandy]

dang it! i accidently read that wrong. the audio was CBR but the video is VBR. and in my last reply i put CFR instead of CBR. can't a person delete or edit a comment on here? geez.

[Peru Bob]

You want CFR.

VBR is OK.

[felix_4433]

Did you solve it? If yes, how?

I have a similar problem for all my Videos. Either it is not starting to import or this 5:01 seconds error problem occurs. This problem is also for already used video materials from the past. So I assume the problem is not the video, but Adobe! Means, I cannot import any Video. 

Additionally, Premiere Pro is crashing all the time. 

[R Neil Haugen]

Or the problem is due to the format or codec not working well in Premiere.

So in great detail, what created the clips, what is the format/codec, and framerate and size are needed.

[good_Flair1340]

It would be very weird if the problem is video, because I can play it on my Macbook as .mov and .mp4. Furthermore, I did it in the past 5 months in the same way and never had this issue.

Here are the technical details:

• Container: QuickTime (.mov)

• Codec: HEVC, 8-bit

• Resolution: 2160 x 3840 

• Frame rate: 24 fps (likely 23.976 or 24.00 fps depending on Filmic Pro settings)

• Audio: 48 kHz, stereo

• Color Profile: HD (1-1-1)

• Bit Depth: 8-bit

• Transfer method: AirDrop 

Thanks in advance!

[good_Flair1340]

Additional information:

In the meantime I got it to import another screenrecording. It took a longer time than usual (importing process). When I wanted to try the same for the other videos, my Premiere Pro crashes. The CPU utilization get very fast very high...

I edited more than 60 Videos before, all the same, also videos with more memory and I worked without any problems.

[R Neil Haugen]

An iPhone recording?