4k project setup PP CC2015

[billgeorge2016]

I have a new GTX 980ti installed on a windows 10 Premiere Pro CC 2015 setup

When I import 4K footage into a project timeline on a new 4k sequence - it just takes the audio file over

This is my first go at setting up and editing in Premiere with 4k footage - both Pro REs and XDNHD files

any ideas ?

[Ann Bens]

Track has probably not been source patched.

[billgeorge2016]

this is the screen when i drop a 4k file into a project , just the audio there , and also in the project library only comes up as AUDIO

[Ann Bens]

Adobe Premiere Pro Help | Source patching and track targeting

[billgeorge2016]

thanks , but surely the problem lies in the fact that Premiere is not recognising the 4k Pros Res .mov files   ?

[billgeorge2016]

Premiere does not recognise .MOV for import , audio only , so I have to transcode my footage

How to import MOV files to Adobe Premiere Pro CC/CS6/CS5/CS4 |

Also I am running Premiere on trial mode

CreativeCOW

[Ann Bens]

Sorry you are correct I did not look closely enough.

Delete all media cache as shown below

FAQ: How to clean media cache files |Adobe Community

Rename top folder footage is in and ingest via Media Browser.

does the footage contain dolby audio?

[billgeorge2016]

not sure about the dolby audio ,

but I've used some quite basic converter to convert my 4k .MOV to an AVI

and it works and shows up !

so this is an issue for Premiere CC 2015 ,  I wonder what the best transcoder to use will be

as Adobe Media Encoder will not recognise the .MOV to even import it ...

Maybe I need an update on CC 2015

I did really want to edit Pro Res files.....

Anyway I am googling how to use .mov in premiere pro now...

[Ann Bens]

CC2015 supports prores and dnxhd, no issue here.

did you do what I suggested with the media cache.

Why are you running a trial in CC2015 and not 2017?

[billgeorge2016 · Accepted solution]

all resolved with cc 2017 thanks

I had heard that cc 2015 was a better reliable program , hence why I wanted to stick with it