A low level exception occured in: adobe player (player 5)

[olivier minne]

Hi,

I just uploaded the last version of premiere pro 2020 (V14.1).

When i open my project, my whole files are in "media pending".

I really need you to figure it out. I have to get back my project ASAP.

Do you think it could come from that last upload?

Best regards.

[ayalnitzan]

Hi,

Same issue here, I do not have much time, I canot go back to 19 for some rteason its no longer in my app folder... you must tell people not to upgrade the system until you solve this issue...Please help me go back to work...

[Trent Happel]

In Premiere Pro 14.1, you can use Software Only Renderer to work around this issue (see post above). If 13.1.5/2019 was uninstalled, you can go back to Creative Cloud and under Premiere Pro, click the ... in bottom right and choose Other Versions. You can choose to install 13.1.5 again (or previous 14.x version).

[jeffg6276011]

This was incredibly frustrating.  Don't roll out changes just for the sake doing something.  I'm on a deadline and just spent all day chasing a problem that wasn't a problem yesterday!   It's hard enough keeping clients in this crisis, please don't make it harder.  thank you

[g_schiavon]

Just reporting the same issue too. Please notify when it's fixed. Till then, with this workaround...

[Brettski1]

Same here, absolute joke and frustrating as I too am losing hours chasing rather than working! SORT IT OUT NOW!!

[patrykk58959434]

Yeah cool, but what if it doesn't work too ? and my client is waiting for video??  What happened with this software -.- How I;m gonna pay for my subscription if this software I'm paying for is not working ? 

[tslice]

Did you guys just update to Catalina OS 10.15.4 - My premiere was working perfect... then I updated today (half against my better judgement) and lo and behold... now I have this same exact error and the media is pending, audio only... and I cannot seem to fix it.  Will try what you suggested but any and all help would be appreciated... thanks.

[salvatorehuang]

Any idea when the 14.2 software will drop? I cant work on this even with all the 'solutions' mentioned. Thanks

[olivier minne]

the best option is to reupload the V14.0.4 on creative cloud.

i did it and it works.

[jamese48545281]

I have the same problem as well! Fed up of having constant problems with a service we pay so much money for!!! Seriously stop forcing new updates out untill they are compeltely bullet proof.. you create more pressure on us, making us look bad for a product we rely on that isnt relable! 

[Simon Bossuyt]

Here's a video I made on this if anyone is interested, fixed it myself. https://youtu.be/7_G44X_iF1Q

[danielr72442811]

Just reporting the same issue too. Please notify when it's fixed. Till then, with this workaround...

[Dev255]

Software rendering settings cleared this error for me. Thank you.

[olivier minne]

too bad you loose the GPU (cuda). Better reupload the V14.0.4.

[SRUSHUR]

thanks thanks thanks

[Cookie_Jar]

I am having the same issue with the low level exception stuff.  I have four projects pending and I cannot even get the first one to play on my timeline!!! I am a teacher whose production class has totally gone online because of COVID-19 concerns.  Now I cannot get any work done.  I need help getting this fixed ASAP!

[Trent Happel]

If changing to Software Only Renderer does not meet your needs, you can go back to Premiere Pro 14.0.4 to continue your work. Click on More Options (...) on the bottom right of the Premiere Pro app in Creative Cloud and choose Other versions.

[AdobeGotProblems]

This error is pretty obnoxious.  So we can't add titles anymore.  That legacy title tool has been glitchy from the start and always resets to an obnoxious layout.  I get the playback error (5, 79, and a few others).  I tried clearing my prefrences, reinstalling...  Nothing works.  Trying to get a project out today and this is pretty epic

[Trent Happel]

If changing to Software Only Renderer does not meet your needs, you can go back to Premiere Pro 14.0.4 to continue your work. Click on More Options (...) on the bottom right of the Premiere Pro app in Creative Cloud and choose Other versions.

[jfortier62]

I've tried switching to Mercury Playback Software Only and the same low level excepetion.......errors continue. This HAS NOT solved the problem at ALL. You take our $53 bucks every month and then you put  out an upgrade that no one was clamoring for that bogs down our current project flows while we try to meet deadlines or lose our clients in a time of cisis in the country and this industry, sounds like trumpism to me.  Adobe get your damn act together  or stop billing us the monthly fee.

[jfortier62]

Another update, when I exported this project it took over 10 hours via Media Encoder no matter which Mercury Playback Engine option I selected. And when I opened the exported mp4 movie, a lot of my After Effects treated clips for documents were all messed up, for example the vignette effect was worn and in some instance caused a stobing during playback. This is so F'd up. 

[Matthew Johnson Films]

I have done all the changes and even roled back to the previous software version and the problem still persists for me as well. So as far as I'm concerned, this forum thread is not 'Solved'

[Kbradt]

Just saw your most recent post. So sorry about the problems you're having.
Very frustrating, can eat you up.
When I followed the instructions to use the "Software Only" option, I was
still in 14.1.0. I did not need to "roll back" to an earlier version. But I
noticed that when *you* rolled back to the earlier version you ALSO
selected the "Software Only" option. You shouldn't have to do that in the
earlier version you chose. If you have not already changed it back to "GPU
Acceleration," do so and see if that will help.
Best wishes.

--
Keith Curtis Productions
KeithCurtisProductions@gmail.com
407-837-5312

[Matthew Johnson Films]

I have tried rolling abck with normal settings and with both settings. The issues has not resolved reguardless of what 'solutions' I've tried. I've been working on thsi for over 10 hours.

[Kbradt]

So sorry. This is the point at which I'd be on the phone with Adobe.