A LOW-LEVEL EXCEPTION OCCURRED IN ADOBE PLAYER in new Premiere Pro 2018

[ProgressMotion]

Hi all,

few days ago I upgraded to Premiere Pro 2018. I started new project and my first problem was with AVCHD files from my Panasonic camera. From start I must encode my AVCHD files to MP4 becuase I use Windows 7 64 bit and new Premiere has moved to native Operating System (OS) support for Dolby Digital decoding and for Windows 7 and on W7 is imposiible solve this.

Ok so encoded my files to MP4 (h264) format and I started cuting. After few minutes when I added Luminetri effects to my files and maked Render in to out, Premiere popped up error: A LOW-LEVEL EXCEPTION OCCURRED IN ADOBE PLAYER. I never had this problem in past.

My configrtaion:

Lenovo W540

i7 4800 MQ

16 GB RAM DDR3

Nvidia Quadro K1100M

256GB Intel SSD.

Source video files is located on system SSD and I tried change location to another HDD but with same results. I tried delete Premiere Pro cache and still i had this error.

Actualy I came back to 2017 version.

Please, any ideas how solve this?

Best regards

Lukáš K.

[kulpreet singh · Accepted solution]

Hi Lukáš K,

I am sorry that you are facing trouble with Premiere Pro.

• What is the version of display drivers that you have installed for your Quadro K1100M card? How To Find a Driver's Version Number in Windows 7
• Try cleaning the media cache and check if that makes any difference. FAQ: How to clean media cache files?

Thanks,

Kulpreet Singh

[ProgressMotion]

Hi Kulpreet,

thanks for your reponse.

Today I reinstaled Nvidia driver to lastest version and in the evning I will try work on 2018 version another. We will see. Yes I tried delete cache files but problem was still not solve.

[ProgressMotion]

Hi Kulpreet,

sorry for my late respeone but i was very bussy. After I instaled lastest Nvidia driver my problem is solved.

Actualy Premire Pro works more stable but still I have problem with long time opening projects.

If I want open each project I must wait from one to three minutes and before with CC 2017 version

project opened faster. Do you have some information about this? I try wait for next updates,

maybe will solve this.

Best Regards

Lukaš K.

[kulpreet singh]

Hi Lukaš K,

I am glad that your original issue got fixed.

I have problem with long time opening projects.

A couple of users reported about this issue & I have seen this issue on other forums.

Are you trying to open an updated project in CC 2018 or is it a new project started in CC 2018?

Please share more information and we will try to investigate.

• Source and location of media.
• Effects used (including 3rd party).
• Any external hardware (audio/video capturing) connected.

Thanks,

Kulpreet Singh

[Curtsong]

I'm experiencing the same error message.  I'm working on a new project on Premiere Pro CC 2018, almost a 20min long video. I haven't had this error since I've been using Premiere Pro CC for almost a year now.

Is this specifically related to the video card? Or what resources do I need to make available for PrProCC to function properly?