Skip to main content
Ian Renshaw
Participating Frequently
April 15, 2020
Question

A low-level exception occurred in: Adobe Player (Player:60) : Premier Pro FIX THIS BUG ADOBE!

  • April 15, 2020
  • 2 replies
  • 1639 views

IF ANY ADOBE TECH PROFESSIONALS MONITOR THIS, PLEASE NOTE. BUG ALERT!!

 

Your Adobe Premiere Pro has a serious issue: It's recently been showing this error: "A low-level exception occurred in: Adobe Player (Player:60)" when working with titles (maybe other functions as well, but this is how I've encountered the problem). Other users are reporting this bug frequently on the forums. A work-around was helpfully posted which involves resetting the Mercury playback engine to a reduced functionality but it slows the work down to a hopeless level (Please see attached file).

 

I hope this post gets a response from someone who knows this software inside out (preferable one of its writers). Unfortunately when I had to phone the helpline regarding an issue with Adobe Illustrator I encountered an advisor who didn't have any idea how to resolve the problem (or even understand the function I was referencing). I fixed it myself in the end - but it took a day to find a deeply buried preference (which I should have invoiced Adobe for..!)

 

Thanks

Ian

This topic has been closed for replies.

2 replies

Community Manager
May 19, 2020

Sorry for the troubles. The fix for legacy Titles with GPU Renderer is in Premiere Pro 14.2, which just shipped.

 

What's new and fixed in PPro 14.2:

https://helpx.adobe.com/premiere-pro/using/whats-new.html

https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

Ian Renshaw
Participating Frequently
April 15, 2020

Brilliant! Thank you John. Great to see Adobe is aware of this and they're on it. Appreciated that you sent that link

Cheers!