A low-level exception occurred in: NewTek_Import_SpeedHQ (Importer:39)

Report · Jan 10, 2020

Hello there!

I can't find any solution for this error in Premiere Pro CC 2020 (14.0). I really need help.

I tried a thousand tips by the web like these:

- Restarting Premiere with ALT.

- Changing from Mercury Playback Engine A. (CUDA) to MPE Software Only

- Disable the hardware-accelerated decoding from Media Preferences.

- Reinstalling Premiere from Creative Cloud Desktop.

- Creating a new project and importing the sequence/project file.

- Installing codecs from NewTek

- Etc, etc.

My footage is working fine with other computers by the way. And my computer is working good.

Another footage works well in Premiere but for any reason BOOM!. Again...

PC Aspects: MSI GS63 Stealth 8RE

Intel(R) Core(TM) i7, RAM 64GB, and Windows 10 Home 64 bits.

I will appreciate it if you could help.

Report · Jan 11, 2020

please tell us the source file properties. People recommend using a program called MediaInfo to get all this info

https://mediaarea.net/en/MediaInfo

Report · Jan 11, 2020

also, in the future, you can attach image files using the insert photos icon above the area where you entering your message. Much easier for people trying to help to see the images within their browser rather than having to download and open your attached jpegs.

Report · Jan 13, 2020

Here is the source file properties. But with this camera and videos I have been working and editing unitl now.

General
Complete name : C:\Users\Luis\Desktop\entrevista 1.mov
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 2007.09 (qt /CAEP)
File size : 371 MiB
Duration : 1 min 6 s
Overall bit rate : 47.0 Mb/s
Encoded date : UTC 2019-11-27 12:32:26
Tagged date : UTC 2019-11-27 12:32:26

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Baseline@L5
Format settings : 1 Ref Frames
Format settings, CABAC : No
Format settings, Reference : 1 frame
Format settings, GOP : M=1, N=15
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1 min 6 s
Bit rate : 45.5 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Original height : 1 088 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.732
Stream size : 359 MiB (97%)
Language : English
Encoded date : UTC 2019-11-27 12:32:26
Tagged date : UTC 2019-11-27 12:32:26
Color range : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.601
Codec configuration box : avcC

Audio
ID : 2
Format : PCM
Format settings : Little / Signed
Codec ID : sowt
Duration : 1 min 6 s
Bit rate mode : Constant
Bit rate : 1 536 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Bit depth : 16 bits
Stream size : 12.1 MiB (3%)
Language : English
Encoded date : UTC 2019-11-27 12:32:26
Tagged date : UTC 2019-11-27 12:32:26