A low-level exception occurred Premiere

[shahab0098]

Hello!

I recently encountered a problem that is strange to me. I use AMD graphics. Every time I want to use the Looks plugin, everything becomes very slow, even the preview hardly displays the image. I recently encountered this problem, I was using it without any problem until two days ago. Of course, I used the Alt+R keys by mistake once, but now I'm not sure if it went back to the previous settings or not.

Please guide me if you know where the problem is.

[Kartika Rawat]

Hi shahab0098!

Sorry about that. Are you on the recent version of Premiere Pro? Have you already tried resetting preferences? https://adobe.ly/474SAmj

Let us know.

Thanks,

KR

[shahab0098]

Hi Kartika

I am using Premier version 2023, I completely removed and reinstalled the plugin and Premier.

[Averdahl]

Every time I want to use the Looks plugin...

By @shahab0098

Contact Red Giant/Maxon Support Center since it is their plug-in that seems to cause the issue.