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Adobe cannot check the Status of the subscription and therefore Premiere does not open

New Here ,
Aug 13, 2025 Aug 13, 2025

Hi Guys, 

I have been using Premiere only for 2 days and now already it wont open anymore since Adobe "cannot check the status of the subscription". It asks me if I have an internet connection and I obviously do, otherwise I wouldnt post here...

Im not sure what version Im using, but I guess its the latest as I downloaded it just 2 days ago.

It was working just fine until yesterday afternoon.

Has anyone encountered the same issue?

Thanks!

TOPICS
Crash , Error or problem , Performance
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Community Expert ,
Aug 13, 2025 Aug 13, 2025

Make sure you are logged in.

Or try logging out, restart computer and log back in.

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Community Expert ,
Aug 13, 2025 Aug 13, 2025
LATEST

Have a look at this help page.

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