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Roei Tzoref
Roei Tzoref
Legend
February 22, 2023
Question

Adobe Immersive Environments Crashes Premiere 2023 on Windows 11

  • February 22, 2023
  • 7 replies
  • 1404 views

Hey,

Can't use Adobe Immersive Environments on Adobe Premiere 2023 on Windows 11. on Premiere 2022 it works fine. as soon as I check the immersive environment in wrench icon program monitor - Premiere gives me a general crash message to submit a report and closes.

GPU RTX 4090 updated to latest driver. tried to roll back - no dice.

only happens in my workstation at the office with Windows 11. at home with RTX 3080TI with Windows 10 it works fine.

any ideas?

    This topic has been closed for replies.

    7 replies

    D
    Dajo Brinkman
    Participant
    May 13, 2023

    The same fore, Adobe Premiere 2023 on Windows 11 along with a 4090 the Immersive Environment does not work. Hopefully, they will fix this soon. Going back to the 2022 version isn't an option for me. 

    R Neil Haugen
    R Neil Haugen
    Legend
    February 28, 2023

    Actually, as the devs do get all the bug form reports from this forum, the devs are aware of it. Though they've not responded.

     

    Do not conflate the support staff with the devs teams. In Adobe structure they are on separate 'chains' of organization. Not part of the same team.

     

    Neil

    Everyone's mileage always varies ...
      D
      defaultexqdyz4lxxu3
      Participant
      February 28, 2023

      Ok I found a work around. Uninstall Primere 2023, and install 2022. This fixed the issue for me, and I can run my 4080 and new computer just fine without crashes with 2022. The only downside is you lose any Project saves you made in 2023, because the projects are not backwards compable.

       

      There's a bug in 2023 that the devlopers aren't even aware of yet. 

        D
        defaultexqdyz4lxxu3
        Participant
        February 28, 2023

        I can confirm the crash does not occur on my old computer using windows 10 with a 2080 super and Priemere Pro 2022 and outdated GPU drivers. 

         

        Based on my own expereinces, and this forum, the issue appears to be occuring with windows 11 and Nvidia 4000x cards and Adobe Priemere 2023. The work-around is stay away from the lastest hardware/software as this doesnt appear to be compatable with adobe preimere immersive environment. Maybe try Adobe Priemere 2022 with a 4000x card?

          D
          defaultexqdyz4lxxu3
          Participant
          February 25, 2023

          As of 24 Feb 23, Adobe support that helped me was unaware of a bug or issue surrounding this. 

            Roei Tzoref
            Roei TzorefAuthor
            Legend
            February 25, 2023

            Thanks for sharing. after posting it in 360 video group on FB. a comment suggests it's a known bug. a few alternatives discussed there:
            https://www.facebook.com/groups/360.video.professionals/posts/3474421492788079/

              D
              defaultexqdyz4lxxu3
              Participant
              February 25, 2023

              I have the same issue on Windows 11 and a 4080. After 2 hours, Adobe support was unable to fix the issue. I suspect there's a bug causing crashes. There's several other people that appear to be having similiar issues. I have the latest drivers and software, and no luck fixing it.

               

              https://community.adobe.com/t5/premiere-pro-bugs/starting-adobe-immersive-environment-crashes-premiere-pro/idi-p/13551313

               

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