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Adobe is saving files on my Icloud

New Here ,
Apr 14, 2022 Apr 14, 2022

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I don't know what I did but Adobe is saving automatic files direct on my Icloud and I don't know what else to do to solve that. The files from Premiere, Media Encoder, Photoshop and other programs are being save direct on the "Documents" folder of my Icloud. I changed everything I knew to save this files on my SSD but its not working. The media cache are being save on my SSD, but the files that are automaticly saving still going to my Icloud foulder. Even if I delete the folder, since I start Premiere a new folder starts on my Icloud. Please someone help!!

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Error or problem , Performance

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Adobe Employee ,
Apr 15, 2022 Apr 15, 2022

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Hi,

Sorry. When I had iCloud start synching my Documents folder, I had many problems with Premiere Pro. I can recommend against it. The workaround is to disable the function in System Preferences for iCloud. Doing so removes a feature of iCloud (backing up documents). I apologize for that.

 

Now that I think about it, if other apps are operating normally, this could be a bug and should be reported. Can you do that, and I'll upvote alongside you? https://adobe-video.uservoice.com/forums/911233-premiere-pro

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Community Beginner ,
Dec 14, 2022 Dec 14, 2022

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Hello,

Thanks Kevin. I posted at the link you provided.  Let me know next steps.

Best,

Aaron

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LEGEND ,
Apr 15, 2022 Apr 15, 2022

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Go to Preferences>Media Cache and check the location of both your cache files and your media cache database. If either points to your Documents folder, change that to a folder on your SSD.

 

Mine are stored in the Application Support folder of my user library.

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Community Beginner ,
Dec 09, 2022 Dec 09, 2022

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Hello, 

Wee you able to solve this issue?  I am having the same problem.  Premiere Pro has created two folder in my Documents on my iCloud.  See attached screenshot.  Is there a way to solve this without messing up all the work in Premiere Pro that I have completed or I am still working on?  

Thank you.Screenshot 2022-12-09 at 10.12.41 AM.pngexpand image

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New Here ,
Dec 12, 2022 Dec 12, 2022

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Same issues here. Commenting as to not forget if anyone has a solution...

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LEGEND ,
Dec 12, 2022 Dec 12, 2022

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Follow Jeff's suggestion, get the cache files out of your Documents folder.

 

Neil

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Community Beginner ,
Dec 14, 2022 Dec 14, 2022

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I moved all the Premiere Pro files from the Documents folder on iCloud.  However, Premiere Pro is still adding files the Documents file.  The path for the Media Cache Files does not show that it should be saving in the Documents folder on iCloud.  See attached screenshots.

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LEGEND ,
Dec 14, 2022 Dec 14, 2022

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Now ... what are your settings for scratch disks in the Project or Production menu?

 

Neil

RNeilHaugen_0-1671065630792.pngexpand image

 

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Community Beginner ,
Dec 14, 2022 Dec 14, 2022

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