Adobe Media Encoder has stopped working

Report · Mar 09, 2009

Core 2 Quad CPU Q9400 @ 2.66 GHz
4 GB RAM
500 GB hard drive, 250GB portable drive and 250GB external drive

Im running Premiere Pro CS4 on a 64-bit Vista operating system. I have CS3 and CS4 installed, and have been running both successfully for about six months.

Ive exported to Adobe Media Encoder dozens and dozens of times without a problem. Out of the blue, I clicked OK on the Export Settings menu and got a message Adobe Media Encoder CS4 has stopped working. This has happened every time Ive tried to export, even after re-booting, uninstalling and re-installing, etc. Ive gone through the steps shown such as deleting preference files, etc. and every time, I get the same error message.

Im in the middle of finishing up a feature film edited on CS3 and CS4 and really need to encode the video so I can finish up in Encore.

Im editing in an NTSC widescreen session using .avi clips captured from a Sony PD 150. As stated, everything has worked fine up until now.

Thanks for your help.

Report · Mar 16, 2010

C:\Users\{user}\AppData\Roaming\Adobe\Adobe Media Encoder\4.0 delete this folder and it works!

Report · Mar 31, 2010

Well I have no such file on my computer...or if I do I can't find it. In the sequence of User/myname/....there is no appdata

file. There is an appdata within the user file, but no such roaming sub file? I'm working in Windows 7. Does that have compatibility issues?

Report · Mar 31, 2010

Jay

Did you ever get a solution to your problem with media encoder stopping? The same exact thing happened to me

today. I have encoded other files sucessfully and all of a sudden I was trying to export a new project and I get this media

encoder has stopped working and I'm thinking "what the f........" Whats going on here? I unchecked the metadata as one respondant suggested. I wonder if it is compactibility problems with Windows 7? You have any updates or advise on how you can correct. Or were you able to?

Report · Mar 31, 2010

Yes, go to the User profile, my documents and delete all references to Adobe Media Encoder, it should work.

Report · Mar 31, 2010

So completely delete the adobe encoder file

within my documents?

Report · Mar 31, 2010

Well I deleted the file and lost all my current folders!!!! Now I guess I have to start from scatch

Report · Mar 31, 2010

Check the recycle bin and Restore the folder... remember to Save your Sequence Files Somewhere else.

Report · Apr 01, 2010

Well Friend

Too late for that but fortunately didn't lose but 2 projects. But do you think any of this is related to Windows 7 incompatibility? This just randomly happened and I haven't been able

to run media encoder since?? Unfortunately I'm kinda a newby to this specific software, so I'm still learning. Should have stuck with earlier versions, but my camera is AVCHK format and few programs are compatible. But anyway, thank you for your advise.

Earl

Report · Apr 01, 2010

It is perfectly compatibility with windows 7 .... Just sometimes it happens to corrupt the director and needs a reset.

-Anas

Report · Apr 12, 2010

I am running Windows 7 x64 and the problem I have is directly related to Quicktime.

Adobe Media Encoder and Premiere Pro will not even launch if I have Quicktime installed (any version including the latest 7.6).

Crashes when trying to load the ExportQuicktime and when the splash screen gets to "Load Audio Only"

I think this has to do with updating to the latest Quicktime since it was working fine before.

If I uninstall Quicktime I can run them just fine.

Absolutely sucks.

Report · May 14, 2010

same thing: AME crashes before opening (win764bit) out of the sudden (worked well for a few months)

reinstall CS4: no effect

reinstall CS4 with cleanupscript: no effect

deinstall quicktime,mediaplayer no effect

looking for the folder in users/bla no effect

everything else NO EFFECT!!!

SOLUTION: there was no second user. made one. within this account the AME worked without a problem. back to my original profil I could delete/rename the now-existing AME encoder within the user-profile.

back to work after a few wasted days - hope I could save some guys some time

Report · May 15, 2010

Hello!

I would like to know do i need to make new user if I have in folder USERS folders: locked BB, DEFAULT, locked folder PUBLIC.

Report · Jul 12, 2011

Hello do you know why you need second account, I don't understand.

Report · Jan 24, 2012

AME will render my videos, but I get the 'not working' error message when I close it after rendering.

Anyone else have that issue?

Report · Jan 24, 2012

I had an interesting situation: I have CS5.5 installed on a Windows XP box for now until my new machine gets here. As a result, I'm running CS4 for Premiere Pro and AE. I got a set of HD (720p) videos ready to encode for presentations and spent a while tweaking just the right preset to have them play from USB drives plugged into HDTVs on presentation stands. I queued them up to encode overnight with my new H.264 preset and went home. I came back and AME had stalled. Since then I have tried EVERYTHING to get it to churn through these videos! I tried, among other things:

- New project

- New timelines

- New timeline presets/settings/render settings

- Reinstall software (multiple times)

- Turn off exporting XMP

- Trashing whatever preferences I could find
- Rendering sequences first, not rendering

I was going nuts and then I found the mention of people having problems with sequences that start with a frame of Black Video. I made a clip of 720p black and tried that - still didn't get far into the video before stalling. Then I had an epiphany. Since my sequences are almost ALL stills, I ran to AE and made a ten minute video 1x1px with blank alpha channel. I dropped it into my sequences and voila'! Perfect. Encoding like always.

I can't wait to get my new machine, which is being ordered by our IT staff this week. I have CS5.5 running at home and have yet to experience a single issue. I was to the point of having to take these videos home to encode them, just so I could get them done on time.

The odd thing is: this all worked for me before. I don't know what changed to suddenly make it quit working. I may have to dig back and make sure I deleted all the preferences properly.

I hope this helps anyone who's tried everything else...

Cf

Report · Mar 12, 2012

I don't have CS5 but I have CS3 and this happened to me and then I remembered this happened a while back and with much frustration I realized that if the Sequence name is too long it won't export - I just simply shortend the name of the sequence and it exported no problem. Worth a try...

Report · May 22, 2012

URGH!!!!! I've tried the

C:\Users\{user}\AppData\Roaming\Adobe\Adobe Media Encoder\5.5

method and it just doesn't work! It cleared out the cache but then it won't let me export any new clips.

Now when I try to export a new clip (if I restore the original 5.5 folder) it just adds it to the frozzen que.

HELP!!!!

Report · Dec 28, 2017

Updating AME fixed the issue.