• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe PP 2019 (not responding)

New Here ,
Jul 05, 2019 Jul 05, 2019

Copy link to clipboard

Copied

I am fairly new to APP. So I got  APP and had a lot of issues on my PC (i7 8700k, 1080ti, win10, nvme ssds). For example my video playback would often stop working when making changes in the timeline.

I really needed to make a video while on vacation so I just bought a new Razer Blade 15. i7 9750 rtx 2070 ... fairly decent laptop. I figured my PC needed a clean install but my internet at work (afghanistan) is too slow and I didn't want to wait. Anyways I got the new laptop and installed APP and just started working on it ... but I havent even gotten to edit anything ... APP would freeze when importing several files at once ... the encoder would not respond in many/most situations ... and now I just tried to preview a click and APP went to not responding.

That is two machines that are pretty decent spec'd ... am I doing something wrong? These are clean installs ... or is APP just not that great anymore?

Views

442

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 05, 2019 Jul 05, 2019

Copy link to clipboard

Copied

This is just beyond frustrating .... i reinstalled ... updated graphics drivers ... and started a project from scratch ... all files located on local disk. about half of the files got added to the encoder and then premier froze ... what is going on?!?!

1.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 05, 2019 Jul 05, 2019

Copy link to clipboard

Copied

2 links that may help

-Troubleshooting https://forums.adobe.com/thread/2261475

-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 05, 2019 Jul 05, 2019

Copy link to clipboard

Copied

No go.

Perfectly new out of the box 2019 laptop ... updated all drivers rolled back drivers nothing. from what I see in reviews I'm not the only one. Adobe wont even stand behind their product and give me a refund. I really wish users got to rate these products in a more obvious place.

Downloading davinci as that seems to be getting good user reviews.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 05, 2019 Jul 05, 2019

Copy link to clipboard

Copied

As you can see it freezes on upload or when encoding .... can be 5 files can be 100 files it may or may not import it. issue is once it freezes the auto save usually doesnt have the imports anyways. Hours wasted on this and hundreds of dollars between the software and other plugins I eventually hoped to use assuming Adobe was a name I could trust.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 06, 2019 Jul 06, 2019

Copy link to clipboard

Copied

Tried to at least get use out of media encoder ... made it through one video

2.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 06, 2019 Jul 06, 2019

Copy link to clipboard

Copied

LATEST

Restarted and it did them all fine. I dont understand the inconsistency one bit.

3.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines