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Adobe Premier Pro Freezes repeatedly and predictably again and again and again

Explorer ,
Mar 15, 2024 Mar 15, 2024

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Processor AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz
Installed RAM 64.0 GB
System type 64-bit operating system, x64-based processor
Edition Windows 11 Pro
Version 22H2
Installed on ‎9/‎25/‎2023
OS build 22621.3296
AMD Radeon RX 6700 XT

Part of using premier for me is closing and re opening about every 5 minutes. I had an older PC so I decided to get stronger hardware and assembled the one spec'd above. Zero change. 

I can open a project with just a couple 1080 clips in it and with near 100% consistancy, drag a video file from Windows explorer to the project window or timeline and premier stops functioning. Either it quits responding or freezes. Sometimes I can move the play head around but the picture never changes.

Here is a video of me making it freeze just by adding a clip. Why are we paying for this product to perform terribly so consistantly?

https://www.youtube.com/watch?v=MA8nd5z4q_I












 

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Crash , Error or problem , Freeze or hang

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LEGEND ,
Mar 15, 2024 Mar 15, 2024

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What is the media, what camera/format/codec?

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Explorer ,
Mar 15, 2024 Mar 15, 2024

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All are Mp4 files from GoPro Cameras

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Community Expert ,
Mar 15, 2024 Mar 15, 2024

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What about your storage, SSD's M.2, etc... are they quite full, plenty of space, etc... 

 

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Explorer ,
Mar 15, 2024 Mar 15, 2024

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The disc I edit on is not the C drive but a second 745GB SSD that I use for editing a single project at a time. 577Gb Free. 

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Community Expert ,
Mar 15, 2024 Mar 15, 2024

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How much free space is on the c drive?

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Explorer ,
Mar 15, 2024 Mar 15, 2024

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600Gb

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LEGEND ,
Mar 15, 2024 Mar 15, 2024

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1) Is that an internal or external SSD?

2) Where's your cache files?

3) I'd like @RjL190365 to pop in, because I think your system may not be equipped to handle long-GOP media, and your clips are all long-GOP. Which could be the heart of your problem.

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Explorer ,
Mar 15, 2024 Mar 15, 2024

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internal SSD

Cache: AppData / Roaminf / Adobe / Common on the C drive
I tried moving them to the editing drive to see if that helped and I didn't notice a diference. 

What are long GOP media files?

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LEGEND ,
Mar 15, 2024 Mar 15, 2024

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Search for "long-GOP video files" maybe. This format is great for fast compression and writing to card in-cam as they have specialized chips in the cameras for that. But the GOP is "group of pictures". Which to me is a total misnomer.

 

You actually only have a complete frame every 9-30  ... or in the case of GoPro's, maybe even 100 or more frames. Those are called iframes.

 

In-between, you have data sets in table format of 1) the pixels that have changed since the last iframe 2) those that will change before the next iframe or 3) BOTH. GoPros are even throwing in partial iframes now.

 

So to play it back, the NLE has to decompress and decode and fully recreate up to 100 frames of video ... just to play the next frame. Yea, that's a load.

 

It's far easier on the system to play 6k RED raw files than UHD GoPro files. Most of the pro colorists  I work with don't like working with long-GOP clips at all. When the drives come in from a client, they see any long-GOP, that gets transcoded right off to maybe ProRes422 or a DNx format. And they work on systems that make yours and mine look puny.

 

For reference, I've got a 3960X Ryzen ... 24 cores, 128GB of RAM, and a 2080Ti with 11 GB of vRAM. And that's because I don't need to work with much long-GOP. And am willing to proxy or t-code if needed. If I were going to work with a lot of long-GOP, I'd use a newer Intel CPU with the internal hardware to process the stuff.

 

I don't think your rig has much long-GOP capability ... but that's why I asked about RJL. That user knows that stuff cold.

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Explorer ,
Mar 15, 2024 Mar 15, 2024

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Can I convert the files into something easier on my system?

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LEGEND ,
Mar 15, 2024 Mar 15, 2024

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Maybe creating proxies of the quarter resolution ProRes proxy preset?

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Explorer ,
Mar 23, 2024 Mar 23, 2024

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To be fair, 1000s of people are using GoPro cameras and Premier. No way they are all dealing with this.

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LEGEND ,
Mar 23, 2024 Mar 23, 2024

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LATEST

To also be fair, that's some of the nastiest video format/codec of about any camera ever made.

 

I find it fascinating that pro colorists, with relatively massive computers, find t-coding or proxying H.264 a normal process before grading. But editors are outraged at the suggestion of dropping screen res. On much smaller machines. Go figure.

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