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WaveIS
Participating Frequently
April 12, 2024
Question

Adobe premiere CRASH logs

  • April 12, 2024
  • 2 replies
  • 1489 views

Adobe Premiere keeps freezing when rendering. The application stops responding or closes. I can't find the log files to find out the reason. They are not in the folder specified in the Adobe instructions.
How to find logs in the latest version of Premiere and how to analyze them?

 

1) Adobe Premiere 24.3

2) Windows 11

3) Start render

4) Adobe premiere crashed after 10 minutes after render start.

 

    This topic has been closed for replies.

    2 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 18, 2024

    Hello @WaveIS,

    Thanks for the message. It’s been a while since you filed this bug. Are you still having this issue? If so, can you provide the info the product team member requested?
     
    I'll move your post to the Discussions board while we await your information.
     
    Thanks,

    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    W
    WaveISAuthor
    Participating Frequently
    June 19, 2024

    Hi

    The problem is related to the operation of the Intel 14900k processor

    Bruce Bullis
    Community Manager
    Bruce BullisCommunity Manager
    Community Manager
    April 15, 2024

    > They are not in the folder specified in the Adobe instructions.


    If they aren't here, then there are no crash logs. 

    From your screenshot, there's some sort of dynamic link going on; to what app are you dynamic linking, during render?

    https://helpx.adobe.com/premiere-pro/kb/crash-log-locations-premiere-pro.html

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