Adobe Premiere freezes entire computer, requiring hard restart

Report · Jan 12, 2021

Hello! I don't know if other people are experiencing this problem but I've read of similar events with others. Here's my issue.

Haven't been using Premiere for long, more intensively over the past few days. What I experience is, no matter really the file or resolution with which I am working, at a random moment, be it closing the program, opening a dialog box, choosing an effect (not these specifically, it can be anything at that particular moment) after working for an inordinate amount of time, the whole program, including my complete system, freezes. This includes movement of the mouse. I have to restart the computer completely using the power button each time. Not sure again if others are experiencing this problem but I'd be interested to know.

Specs:

AMD Ryzen 7 3700x

NVIDIA RTX 2070 Super

16 GB (2x8 GSkill Ripjaws)

ASRock B450m a/c

Corsair 650~w power supply

M.2 and a Sata SSD

Would love to hear your input. Thanks!

Report · May 21, 2023

game drivers do not play well with Premiere. Load the studio driver...

Report · Jul 04, 2023

This has been happening to me since I bought my pc.. Crashing and freezing my pc at least 5/6 times in an hour while working in Premiere. It's been almost 2 years now.
I have RTX 3080Ti, 64GB of RAM, i9 11900K, Water cooling, all fans working, and temperature good, I checked task manager while working, and it literally freezes while all components are barely working, like GPU on 20% and average temp..

Adobe keeps saying check the drivers, check this, check that, but we all know whose fault is this. If my pc only crashes while working in YOUR program, there must be something wrong with your program then. I'm using the latest drives (STUDIO drivers), that Adobe recommends for video editors. And it still CRASHES & FREEZES.

I don't even want to start a conversation about my PC's performance in Premiere Pro, and how badly it is optimized for Windows.. With these specs, literally, a MacBook air worth $1,000 can do better.

*Just to mention, my pc has been checked several times by professionals and there hasn't been an issue a single time, every component has been tested individually, and replaced with brand new ones for the test, and still the same problem.*

Fix this Adobe, we are not paying money for your programs to be crashing on High-End PCs...

Report · Jul 04, 2023

all I can suggest are a few troubleshooting steps to take. Try creating a new user with admin privileges.. And disconnect from the internet/network..

Report · Oct 07, 2024

Time for adobe to fix this.

Report · Oct 07, 2024

Joseph Naulty. When you add to an old post, it's important to include your system specs, etc. It's unrealistic to expect Adobe to test all the possible hardware and software configurations for Premiere... And since the last post on this thread before yours is well over a year ago....

Here's my shpiel and what information you should supply. Never easy to troubleshoot premiere problems from a distance so please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and if you have any 3rd party plugins installed for Premiere... Also, sequence settings and clip properties can also help. Although you can throw almost any format into premiere, some formats can be problematic, particularly on an underpowered system.

And since I'm helping my nephew purchase and configure a windows laptop in the near future, will be interested in what we can do to resolve your situation. He's been using my old 2012 macbookpro for the last year and he's unwilling to spend the apple premium for a laptop...

Report · Oct 10, 2024

It's a driver issue with nvidia drivers. Happens on game ready drivers, but not on studio ready. Seems to be an issue where sometimes hardware accelleration just breaks. Whole PC freezes and then have to restart any adobe products you want to use hardware accellerations. IE: If I was using ME to encode a video when it happened, they will all fail.
I don't blame him on the apple premium. This as someone who has an M2. It's nice, especially for a laptop. The battery is great, but realistically I'd prefere to have a desktop to edit at. But switching back and forth if you are also using that desktop for gaming can be a pain. I wish adobe would run tests on thne game branch and at least make an attempt to get it working, since a lot of people game and work on the same PC.
My hardware is an rtx 2080 super, 32gb of ram, and windows 11. So no, it's not an issue of hardware underperformance. And the sequence settings aren't the issue because it happens in premiere, ME, and Photoshop. It's a driver issue.