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Dear Community,
I've got my new PC an since I use it in my daily business I have the problem, that after a while when Premiere should open a Windows Explorer window, it doesn't recognize anymore. So I have to close the program via task manager and reopen it again. That could be a little bit annoying, if you work with Premiere the whole day. Does anyone have the same problems? I never had such problems in my old configuration.
My PC Configuration:
Intel Core i7 12700K
ASUS TUF RTX 3070
ASUS PRIME Z690 Mainbord
Samsung SSD 980 Pro M2
1x HDD Western Digital 4TB via SATA
1x SSD Samsung 1 TB via SATA
32GB RAM
750W Power Supply
Windows 10 Pro
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...after a while when Premiere should open a Windows Explorer window, it doesn't recognize anymore.
ASUS PRIME Z690 Mainbord
By @erikr58765191
Long shot: Have you installed the Chipset Drivers and SATA Drivers for the motherboard?
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Yes, I installed the latest Chipset and SATA Drivers during Setup Process.
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Yes, I installed the latest Chipset and SATA Drivers during Setup Process.
By @erikr58765191
If using the 1x HDD Western Digital 4TB as s source drive i have seen similar issues when the Power Options is set to let´s say Power Saver rather than High Performance. Make sure that the HDD is not allowed to spin down after a couple of minutes since it can cause issues like this when the HDD spins up.
Also worth trying:
Solved: FAQ: How to reset (trash) preferences in Premiere ... - Adobe Support Community - 8236158
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The hard drive setting in energy options was set to 20 minutes. I set it now to 0. I'll give it a try and wirte a comment if it has worked or not.
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- I think that it worked before I installed the new GPU. Because the RTX was delivered later. I testet it before.
By @erikr58765191
What old GPU did you have? Intel, AMD or Nvidia?
If you had an AMD GPU left overs from their drivers can cause issues so some kind of driver cleaner may be needed. I am not an AMD guy so i don´t know if this is the right tool for the job: AMD Cleanup Utility to Remove AMD Driver Files
It can be a good idea to do a clean install of the latest Nvidia Studio Driver 512.96. Choose Custom during the installation and make sure to check "Perform a clean installation".
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May thank you for your ideas, but nothing can't help. The problem is still annoying me. Have you other ideas?