Adobe Premiere Pro CC has stopped working

[studiojpic]

I get the following error when I try to run Adobe Premiere Pro CC:

Adobe Premiere Pro CS6 still works well.  The other CC software I tried also work well (Photoshop, After Effects, Audition, etc)

I tried running it from the start menu or from the .exe

I tried running it normally or as an administrator

I tried updating my ATI video card driver, and quicktime just in case, didn't change anything.

I tried uninstalling it, rebooting, reinstalling it, rebooting, and it still doesn't work.

Here's the details:

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    Adobe Premiere Pro.exe

  Application Version:    7.0.0.342

  Application Timestamp:    5176598d

  Fault Module Name:    StackHash_bd21

  Fault Module Version:    6.1.7601.17725

  Fault Module Timestamp:    4ec4aa8e

  Exception Code:    c0000374

  Exception Offset:    00000000000c40f2

  OS Version:    6.1.7601.2.1.0.256.1

  Locale ID:    1033

  Additional Information 1:    bd21

  Additional Information 2:    bd21f5c92378aee156f149a6ba7e9ffe

  Additional Information 3:    e8df

  Additional Information 4:    e8df4a89e00e0b1300dafab9669ace56

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[Rodrigoillas]

It disables the gpu acceleration

[mb55237030]

Just bought a new computer for video editing and I have the same issue. Premiere Pro CC 2015.0 has stopped working. If I remove amdocl64.dll premiere starts, but I bought the videocard specificly for GPU rendering in Premiere. Any new ideas?

System:

AMD FX 8350

16 gig

Radeon R9 280X

[neldann]

The steps on the below video worked for me.

not deleting anything, just a change of graphics settings.

Fixed Adobe Premiere Pro CC Stopped Working in AMD - YouTube

hopefully this helps.

[Kakabird]

Thanks so much - this worked for me after nothing else worked!

[gabrielev25814619]

I have this problem with a dell optiplex 9030 both using the latest driver found in windows update and the latest driver found on the ATI website.

Premiere only works with the original ati driver that I  find on the dell website; however I noticed that this driver makes premiere go in low performance mode, hence it uses the intel GPU instead of the ati.

[kovacsn74586379]

I am having the same problem. These are the details:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Adobe Premiere Pro.exe

  Application Version: 9.0.2.6

  Application Timestamp: 55e6e340

  Fault Module Name: dvaui.dll

  Fault Module Version: 9.0.2.6

  Fault Module Timestamp: 55e6c394

  Exception Code: c0000005

  Exception Offset: 00000000001a0e38

  OS Version: 6.3.9600.2.0.0.256.48

  Locale ID: 1033

  Additional Information 1: fd41

  Additional Information 2: fd417de95f840765b74a1b78dbf776ae

  Additional Information 3: 92de

  Additional Information 4: 92de2300259a81e781f9fbe28f57578f

Can you help me fix it?

[MichaelAlberga]

I am so pissed off a adobe, I now have time to work on a project, but instead I need to find out why the F*#& program in not working.

They never have any problem taking money from my account, but when I need to use the program F'NO

I have been using adobe products since the early 1990's

[stepheny23013143]

Fixed the problem here. Just bought Sony Vegas and just about to cancel my CC subscription. I have used Premier for about 15 years but for Gods sake I use this program for a living and don't want to spend all day searching the web to stop it crashing all of a sudden instead of working.

Life is too short.

[ducn18831296]

I just find a solution.Just rename the "Adobe premiere pro.exe" to anything you like.I renamed it to "Adobe premiere pro CC.exe".  AMD Catalyst will recognize it as a new app, and you can change the power setting to Highperformance at all.

Adobe Premiere Pro CC crashes (locked in power ... | Community

[Simo90]

I got this error message each time I closed AE CS6 and it was because my Video Card did not support Ray-Traced 3D yet my preferences were set to try to use my video card for Ray-tracing. As a matter of fact, each time I began AE, I got the following error message: "After Effects error: Ray-traced 3D: Initial shader compile failed (5070::0)." I fixed this error by going into Edit > Preferences > Previews > Fast Previews (box) > GPU Information (button) > then changed the "Ray-tracing" option from GPU to CPU. Then, I closed AE and re-started it and that fixed both problems.

[BTS_SHPK_L61311062D]

I have the same problem too. I can't end exporting. Premiere pro cc stoped working on my mac pro. I dont know what to do?!!!

[faizyy51]

Hey guys, I found a solution.

If in the event viewer, faulting module name is nvcuvid.dll or some other DLL file, then find it via the path specified and just rename it to something else.

I had faulting module name : nvcuvid.dll and I rename it. Pp started correctly.

[Kevin-Monahan]

Hi Community,

This is a legacy post from 2013. If you are experiencing this issue with the current version, please create a new post. Let's lock this one.

Thanks,
Kevin