Adobe Premiere Pro CC "Directory access error. Please make sure your user directory isn't locked

[Nooooooo]

Hi All,

Since upgrading, a client of mine is receiving the error below and cannot open Premiere Pro.

Running Windows 7 64-bit with latest SP and updates, user's scratch folder is a secondary internal hard disk for storage only. The user has local admin access.

An uninstall and re-install has failed to resolve the issue.

Any advice would be greatly appreciated.

[removed invalid link by Mod]

[excited_Genie16B8]

Couple things to check for.  Steps 3D, G and H below.

Unofficial Premiere Pro Troubleshooting Guide

[Vidya Sagar]

Hi nooooooo,

Sorry for the issue. As suggested by Jim Simon, it could be an issue with the access to the documents folder. What is the location of the documents folder?

Thanks,

Vidya

[Nooooooo · Accepted solution]

Thank you, thank you.

I added the user to the scratch folder and all Adobe folders. It wasn't until I deleted multiple "Adobe" folders from the documents folder before the software successfully opened.

[Vidya Sagar]

Hi nooooooo,

Glad the issue is resolved. Thanks for letting us know the status.

Vidya

[abraml82235933]

Hi Vidya,

I have the same issue, but I could not resolve it, can you help me? Thank you

[magbmw]

In my case I found that I had recently activated ransomware protection controlled access folder.  once I turned it off the programs works again

[nmohamad]

Hi Noooooooooooo,

Could you please help me with scratch folder location of  Premiere Pro ?  There is only one folder of Adobe in documents and I am using Windows 10