Adobe Premiere Time ruler Grey Lines?

[ss84433233]

Can anyone tell me what causes this and how to stop it? This has never happened before.

Sorry to sound a little grumpy, but It's a little distracting.

Any help would be appreciated!!!

[ss84433233]

When I move the cursor to the right, the lines disappear. When I move it to the left, they come back again, following my cursor.

[Peru Bob]

Try resetting the preferences:

FAQ: How to reset preferences in Premiere Pro?

If that doesn't work, try resetting the Workspaces:

Reset a workspace

Reset the current workspace to return to its original, saved layout of panels.

1. Do one of the following:
   • Click the Workspace menu icon and select Reset to Saved Layout.
   • Choose Window > Workspace > Reset to Saved Layout.

from here:

https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

[ss84433233]

Thank you for noticing, but those 2 options still did not work. Any thing else? This has never happened since 2 days ago.

[Kevin-Monahan]

SS,

Try performing a clean reinstallation of your GPU drivers.

Thanks,
Kevin

[ss84433233]

Thank you, Kevin.

Unfortunately, this did not work. I use an AMD Radeon HD 8670D and reset the drivers.

[ss84433233]

This is my first time clean reinstalling my gpu driver.

[Byron Cortez]

Well, you do not lose anything if you try changing the Mercury Playback Engine GPU acceleration in File / Project Settings / General ...

[ss84433233]

I have not confirmed that this works, but my main problem is that the drop-down menu is grayed out. Any help?

[Byron Cortez]

Try it.

[ss84433233]

What I mean is, I can't change the renderer. It is grayed out. It won't let me change it.

[ss84433233]

[Byron Cortez]

That means your computer is a bit old, that's why you can not change it. Or maybe you do not have the drivers installed. Give us the details of the technical characteristics of your computer, if you are in an old computer you can do very little with this issue.

[ss84433233]

Okay.

[ss84433233]

If you need any more info, just ask.

[ss84433233]

Built around 2015.

[Byron Cortez · Accepted solution]

Just what it supposed, your computer has a processor manufactured in 2013 and your GPU does not even reach 1GB of VRAM. The applications work better with contemporary hardware, in this case I do not think you can do much with what you have, you should update at least your GPU. You could also download some less current version of Premiere Pro or try that those gray stripes do not hinder your work. If you want my suggestion if you want to dedicate yourself to editing, consider the possibility of a new equipment, not necessarily the best or most expensive in the market but a more updated one with better hardware characteristics.

[ss84433233]

I see. These lines do not bother or change my work in any other way, so I guess I can deal with them. Thank you very much,

[Byron Cortez]

You're welcome!