Known Participant

Question

After 22.3 plash screen an error shows.

Forum|Forum|3 years ago
April 15, 2022
16 replies
11091 views

That error box says :

Display Surface initialization failed. You load up premiere pro again and it loads fine. Is anyone else getting this?

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Inspiring

Has been going on with me on my Mac Pro Trash Can for a while now. Sometimes it will go away. Today, it won't go away. So this is also an issue for the new Mac Studio M1 thing? I'm supposed to get one of those, but if it don't work, maybe I shouldn't.

Inspiring

I have two monitors. None of the other suggestions.

Inspiring

Okay cleared up just now on reboot. Must be stretching the system capabilities of the trash can a bit much now that folks are moving to better macs these days.

Jerry24623755w2kd

New Participant

Same here just started today....

Jerry24623755w2kd

New Participant

I had to reset my PC (without deleting files) and reinstall everything and now it works

Brainiac

It's possible a utility like CCleaner would be useful in the future. It may keep you from having to reset and reinstall.

Brainiac

Any 3rd-party control devices attached beside a keyboard and mouse?

Multiple monitors? Brand and connection?

Any 3rd-party capture or display cards, like from Blackmagic?

tony_1968Author

Known Participant

I have two ViewSonic monitors. one DisplayPort and the other HDMI.

Above The Firehouse Podcastwww.abovethefirehouse.com

Brainiac

If you temporarily disconnect one or the other of your monitors, does the problem go away?

If so, the mix of DisplayPort and HDMI may be confusing Pr, especially on Apple silicon.

Inspiring

Same here, but on Mac Studio M1 Max, OS 12.3, Premier Pro v 22.3.

ecatapanopnwboces

New Participant

Any feedback? Just started happening to me today?

Brainiac

https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

tony_1968Author

Known Participant

Well, scratch that part of it loading and retry. Restarted Ppro and it did it again. Now it's not loading.

Above The Firehouse Podcastwww.abovethefirehouse.com

Community Manager

Community Manager

Hi there!

Sorry about the trouble. Can you follow some suggestions mentioned here? https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-p/11113249

Let us know how it goes.

Thanks,

Kartika

tony_1968Author

Known Participant

How can I go back to the previous version? I started it today and it loaded.

Above The Firehouse Podcastwww.abovethefirehouse.com