Copy link to clipboard
Copied
With no video editing experience, I started using Premiere Pro three days ago. I managed to edit the file, but all attempts to export the generated clips failed. Please keep in mind in your answers that I have no experience, so what may be obvious to you is not obvious to me.
**HW/SW configuration**
Ryzen 7 2700X, 32GB 2400mhz, NVMe + SSD + SK Nvidia GT1030 disks
Win 10 2021 LTSC updated 21H2 Build 19044.6332
I am aware that there is a bottleneck, but this configuration should be sufficient to complete basic editing work (cutting and exporting) such as the one in question.
I monitored the last attempt and found the following.
Resource consumption a few seconds after starting the media encoder export process compared to the noticeable increase recorded at the time of the crash. See screenshot.
 
**Inconsistency of the information displayed in Media Encoder. See screenshot**
The crash occurred shortly after processing of the second clip in the queue began, but the information displayed does not match.
The thumbnail in the lower panel shows the content of the second video in the queue, while the upper panel shows that the first video in the queue is still being processed.
 
 
After the crash, which spread to the OS and resulted in a restart, I found the first file in the queue containing the first clip in the list plus part of the second clip in the saved files. The subtitles are missing. I am attaching a screenshot with the codec info for the saved video.
 
**Appearance of the Premiere Pro alert modal.**
This is the first time the crash detection modal has appeared.
 
In conclusion, can anyone tell me how
Copy link to clipboard
Copied
Can you export one at a time instead of a batch export?
Copy link to clipboard
Copied
What are the format of the files you are exporting originally - ProRes / MXF. etc.
Are there characters in the filename that you could remove like the bracket characters - these sometimes trip up a computer
Is the drive you are writing to an SSD - if not is there a faster drive you can write to.
Have you tried exporting to a different file format - like a Quicktime or Cineform?
Have you tried exporting one at a time from Premiere.
Copy link to clipboard
Copied
I don't think your graphics card can handle more than full HD footage, anyway try:
Clear Media Cache in both Premiere Pro and Media Encoder.
Delete Render Files from Sequence in Premiere Pro.
Can you twirl down Media Encoder usage form Task Manager?
Try also to use Process Monitor from Windows Sysinternals if the high usage issue persists.
If you can also view and share the crash report.
Find more inspiration, events, and resources on the new Adobe Community
Explore Now