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All mogrt crashing premiere

Explorer ,
Jan 24, 2023 Jan 24, 2023

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Hello:

Any mogrt in the essentials graphics panel is crashing Premiere. Even VERY basic ones I have made in AE. No matter where the mogrt comes form, the ones that come with Premiere or ones I have bought from third party or, again, ones I have made with only the basics in After Effects, will freeze and crash Premiere Pro. Yes, I am importing the mogrt via the essential graphics window. What I have tried:

  1. Uninstalled Adobe everything various times
  2. Cleared every cash imaginable 
  3. Uninstalled plugins I have purchased. 

 

My system specs:

12PointProductions_0-1674575997376.png

 

THIS IS A HUGE PROBLEM, as like most of us, I am on a deadline and need these to work. Any help would be great.

Thanks,

Kevin

 

TOPICS
Crash , Editing , Error or problem , Performance

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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Wow! That's ... awful. And as puzzling ...

 

Have you tried uninstalling with the Adobe CC Cleaner tool? That gets out a lot of stuff in the Registry and other places a typical uninstall doesn't.

 

And ... @jstrawn  and @DaciaSaenz  ... any help maybe? Ideas?

 

Neil

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Adobe Employee ,
Feb 03, 2023 Feb 03, 2023

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Can you use the private message feature to send me one of those very simple Ae mogrts that are crashing for you? You might have to zip it up in order to attach it.

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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Thanks, James!

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Adobe Employee ,
Feb 06, 2023 Feb 06, 2023

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LATEST

Since you already tried the usualy things like clearing cache and using the cleaner tool, I have just a couple of toher ideas to try:
(1) Can you apply a Pr mogrt, instead of an Ae mogrt to see if the same things happens. There are many Pr mogrts installed with Pr by default and they have neames like what you see in the screenshot.
Screenshot 2023-02-06 at 9.53.50 AM.png
(2) In PrPro, go to File > Project Settings > Scratch Disks... and change the "Motion Graphics Template Media" folder so someplace else, like in a custom-named folder on your desktop?

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