All projects and settings disappeared

[Nicolas Ferreira Borges]

Hi everyone,

I am using Premiere Pro version 23.2 and I am on Mac Os Ventura version 13.2.1.

Yesterday I was working on a project on Premiere Pro. Today, when I opened it to work again, all my projects had disappeared, all my settings too (for example the arrangement of my windows). It is like I was opening Premiere Pro for the first time !

I found my projects in the computer trash but impossible to open them properly as PP is not able to find the files used in the editing.

I do not understand and this is really frustrating ... There is weeks of work losr in this and I did nothing for this to happen ...

[RobShultz]

Are you using an external hard drive? If so maybe the drive wasn't plugged in when you opened Premiere. Sorry that this happened.

[Nicolas Ferreira Borges]

No. All my folders are on my computer.

[Kevin-Monahan]

Hello @Nicolas Ferreira Borges,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

I'll move your post to the Discussions board while we await your information.

Thanks,


Kevin