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Almost every image is "Broken" in some way but works fine in non-Adobe programs

Community Beginner ,
Aug 05, 2025 Aug 05, 2025

I often have to grab images from google images or other sites.

It doesn't matter what type the image is, .png, .jpg, .jpeg, .webp, often the Adobe programs I use will tell me the images have "a broken header" or "is corrupted" or in the case of PNGs "isn't a real PNG" but will work perfectly fine in other similar programs like DaVinci Resolve or GIMP. 

It's not consistent and it's seemingly random, but I often have to repeatedly use image conversion websites to convert them to PNGs despite some of them already being PNGs. I use the normal method of saving the images (right click > save image as), is there a way to save the images that has a higher chance of working in Adobe apps that preserves quality and transparency in the case of PNGs?


Also does anyone have any idea why the errors of broken images keeps happening?

(I'm posting this to the Premiere Pro board because it's the adobe app I use the most)

TOPICS
Editing , Error or problem , Formats , Import
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correct answers 1 Correct answer

Community Expert , Aug 07, 2025 Aug 07, 2025

No idea, but I'll report what I saw.

 

When I downloaded them, they download from Google drive (via Firefox) as .webp. And they work fine in PR and PS including alpha transparency. Mediainfo just says the format is WebP. 

 

If I download using Chrome, I get .png, but the size is the same, and mediainfo still says their format is WebP. They do not import to PR or PS.

 

When I look at a .png saved screenshot using mediainfo, it says it is format png and has more info.

 

I'm wondering the files are

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Community Expert ,
Aug 05, 2025 Aug 05, 2025

Pictures must be RGB not CMYK - old forum link is gone, so just save pics as RGB to use in Premiere Pro

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Community Beginner ,
Aug 05, 2025 Aug 05, 2025

How do I save pics as RGB using Windows 10? Right click > Save as doesn't let you tell it what colour space to save it as.

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Community Expert ,
Aug 05, 2025 Aug 05, 2025

You can in Photoshop

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Community Beginner ,
Aug 05, 2025 Aug 05, 2025

No I can't, like I said this issue extends to all Adobe apps, to put the images in photoshop in the first place I'd have to convert them like I already have to do so what's the point?

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Community Expert ,
Aug 05, 2025 Aug 05, 2025

@Skeledom,

 

You may have multiple issues, and an image that can't be opened by Photoshop is going to be problematic for different reasons than some others. 

 

So first, pick an image that cannot be opened by Premiere Pro (doesn't matter what else may not open it). Post it so we can download and test.

 

Stan

 

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Community Beginner ,
Aug 06, 2025 Aug 06, 2025

I can't. I have now discovered this site has a similar issue.

All three of these images I've tested to see what I can open them in. I can open these in DaVinci Resolve but can't import them in Premiere. When I try to upload them here, they all give the same error of "Error Code: Upload Failed".

I have instead attached screenshots of the image and the details the photos app gives me (same details right click > properties gives me). If you'd like more specific file details I can see what I can do if you tell me what I'm looking for.

Screenshot 2025-08-07 042625.png

 





Screenshot 2025-08-07 041956.pngScreenshot 2025-08-07 042431.png


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Community Expert ,
Aug 07, 2025 Aug 07, 2025

We need the file just as you are using it. I downloaded the middle one and put it in PP with no problems. Upload it to Google drive or Onedrive, etc. and post the link.

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Community Beginner ,
Aug 07, 2025 Aug 07, 2025
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Community Expert ,
Aug 07, 2025 Aug 07, 2025

I downloaded the files and see the same thing here, iow that all Adobe apps refuse to open them. I noticed that the bit depth on all is 32 but all png's i have are the bit depth always 24, but don´t know if thats the issue.

 

I use Directory Opus as my file browser and those images crash Direcory Opus if i right click on any of the files. I can however use Directory Opus to convert the files to functional png's or jpg's.

 

quote

Here's a GDrive link with the images


By @Skeledom

 

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Community Expert ,
Aug 07, 2025 Aug 07, 2025

No idea, but I'll report what I saw.

 

When I downloaded them, they download from Google drive (via Firefox) as .webp. And they work fine in PR and PS including alpha transparency. Mediainfo just says the format is WebP. 

 

If I download using Chrome, I get .png, but the size is the same, and mediainfo still says their format is WebP. They do not import to PR or PS.

 

When I look at a .png saved screenshot using mediainfo, it says it is format png and has more info.

 

I'm wondering the files are webp with a png extension.

 

So try just changing the extension to webp and see if they work.

 

Stan

 

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Community Expert ,
Aug 07, 2025 Aug 07, 2025

That's fairly brilliant @Stan Jones ! I just renamed the original downlads to .webp and in they came with alpha, and looking good.

🙂

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Community Expert ,
Aug 08, 2025 Aug 08, 2025
LATEST

Yes, it works here to change the extension from png to webp! 🙂

 

quote

I'm wondering the files are webp with a png extension.


By @Stan Jones

 

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Community Expert ,
Aug 07, 2025 Aug 07, 2025

Yep, same thing you see. If I look at them in Windows Photo viewer, they look very bad also.

However, I have an excellent solution for you. Shutter Encoder! It's a great program all editors should have for file conversions. Mostly associated with Video files, (mostly we use it to convert Variable frame rate to constant) but it also has a quick selection for "Images", which defaults to .png. Just drag the photos in, select the Images option and <Start Function>.

It's DonationWare, and well worth a donation.

https://www.shutterencoder.com/en/

 

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