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Audio and Video are not linked after an automatic software upgrade. Premier Pro

Community Beginner ,
Nov 21, 2016 Nov 21, 2016

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The Project that I was working on has become unusable due to a software upgrade

In the Original file:  I had cut the audio  track in multiple places to lower the Db's to get rid of random background conversations making a more professional video to give to the client

When I opened the file back up after the software upgrade this morning, Premier Pro was unable to see the audio and link it to the video. 

I have already tried:

  • Converting the file back to the original version of Premier Pro.
  • Linking the media from the File drop-down folder.
    • The message I get is "The Selected file does not contain audio media used by clip references in one or more sequences. These audio clip refernce will be deleated, and cannot be undone. Do you want to continue?"
  • I was able to open the edited video file (during my search), but no audio was associated with it? 
  • When I click on the edited audio tracks I can't even locate them in the source clip.
  • I can see the original sized files in the editing area?

Is there a solution to find and link the files together? 

Thank you

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correct answers 1 Correct answer

Community Beginner , Nov 22, 2016 Nov 22, 2016

Thank you Jim_Simon

I was able to use your help to get the project back.

It has been compiled and you have saved me a days work.

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Advisor ,
Nov 21, 2016 Nov 21, 2016

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Community Beginner ,
Nov 21, 2016 Nov 21, 2016

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Nothing listed int he knows issues helps

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LEGEND ,
Nov 21, 2016 Nov 21, 2016

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Premiere Pro will never update itself.  That can only happen if you push the right buttons.

So...what exactly was updated this morning?

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Community Beginner ,
Nov 21, 2016 Nov 21, 2016

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The update went from version 2015.04 to 2017 (not sure if 2017 has a version no as ive gone back to version 2015.4 hoping that would allow me to gain access to my work) 

Was  not an automatic update was just a recommended update that I had when turned on the comp this morn. So I said yes and then the folder/ file/ project I was working on became corrupted.

Any suggestions?

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Community Expert ,
Nov 21, 2016 Nov 21, 2016

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It is recommended to finish a project in the version in which it was created.

You can install the old version

How to Find and Install Previous Version of Adobe Apps in CC 2015 | Adobe Customer Care Team

You can also try deleting the media cache and media cache files and importing the old project into a new one.

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Community Beginner ,
Nov 21, 2016 Nov 21, 2016

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I figured that converting to the original version was preferred which is why it was one of the 1st things that I did.

I tried deleting the media cache but still did not fix the problem.

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Community Expert ,
Nov 21, 2016 Nov 21, 2016

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ianasimarine wrote:

then the folder/ file/ project I was working on became corrupted.

Any suggestions?

Use your backup files and project.

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LEGEND ,
Nov 21, 2016 Nov 21, 2016

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Any suggestions?

With Premiere Pro closed, rename the folder containing the media.  When you reopen the project, PP will ask you where the media is. Tell it.

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Community Beginner ,
Nov 22, 2016 Nov 22, 2016

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Thank you Jim_Simon

I was able to use your help to get the project back.

It has been compiled and you have saved me a days work.

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LEGEND ,
Nov 23, 2016 Nov 23, 2016

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Glad I could help.

You should mark my answer as Correct, though, so other readers with the same issue will see that answer at the top, rather than your thanks.

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