Audio drop out on .MOV files

[Dave Gunner]

I wonder if anyone can help as this is driving me mad. I’m not a big time user of Premier Pro so no expert but I have an issue that I can’t resolve, and having spent hours on the phone to Adobe, neither could they. I have a PC which should be up to the task-

• Windows 10 Home 64bit
• 32gb RAM
  AMD Ryzen 9 5900X 12-Core Processor
• MPG X570 GAMING PRO CARBON WIFI (MS-7B93) (AM4)
• NVIDIA GeForce RTX 3080 Ti

Using a Canon 5d Mk4 camera I shoot in 4k .mov files.

But whenever I import into Premier Pro to edit, the sound keeps dropping out. The sound is in the file, as the dropouts happen at different times when you retry. You can see the sound in the sequence but the audio bars on the right drop out. It makes editing virtually impossible unless I convert to mp4 which takes forever (then then seem to run fine).

I would have thought that Premier Pro should be able to do this and can’t understand why it is so bloody difficult. I’ve had this issue for ages now and cannot find a fix.

Can anyone help?

Thank you.

[Peru Bob]

Try Preferences > Audio Hardware and set Input to None.

[Peru Bob]

If that doesn’t work, do a clean installation of the 517.40 Studio Driver (NOT the Game Driver)
If that doesn't work, try creating a new project and import the old one into it.

[R Neil Haugen]

Check the Audio Preferences, make sure "default input" is set to none, that might help if not.

Some times sound card drivers or gaming 'helper' apps cause a world of audio issues for Premiere, that could also be a problem on some rigs, don't know if you've got any of that of course.

Neil

[Dave Gunner]

Thank you both for your kind replies. I tried all three and sadly the problem persists. I'm editing off an HD (I don't have an SSD big enough for the files) so wonder if that might be the issue. Really appreciate your time and advice. 

[R Neil Haugen]

Have you tried rendering the sections that are problems? That sometimes helps.

Neil