Audio plays according to meters, but no sound - and THERE IS sound in all other Adobe applications

[MrTreacle]

Hi all,

My premiere has been useless for nearly a year now. The meters say audio is playing. If I export a clip from premiere the audio will always play. Adobe Audition and all the other parts of the suite play audio fine. But in Premiere there is no actual audio. To repeat - the meters are peaking, there's everything working fine according to the program, there just isn't any audio.

Please - any ideas. I've been recording in  Audition, I have my tracks all good to go, but I need to make the videos now.

Thanks.

[moved to cs6 forum by mod]

[Meg The Dog]

What version of Premiere Pro?

MtD

[MrTreacle]

Premiere Pro CS6 as part of the Production suite

GKR

[Christian.Z]

Can you please send a screenshot of the "Audio hardware" tab in "preferences"?

[MrTreacle]

[Lorraine Joy]

Have you gone to Options to make sure that your output speakers are selected correctly? I had this problem for a while when I was using my bluetooth headphones. I was quite bewildered, as I was seeing evidence that the sound was there. Then I checked the options section, and selected the correct output. No problems now.

[MrTreacle]

Where would I find Options? Or is that a mac option? (I'm windows)

[MrTreacle]

This is really wierd because absolutly every other audio will play. Other Adobe application, windows applications, everything. Audition is perfect. The only problem is Premier. But Premiere tells me it's working fine, it shows audio peaks, it just doesn't make any noise.

Ive just spent another hour just switching everything around. Nothing makes any difference. The problem is in Premiere.

So you know, I have already uninstalled the productions suite and then reinstalled it. Twice.

[Ann Bens]

In the Preferences / audio hardware set default device to MME and then input to none.

[MrTreacle]

It doesn't give me that option.

[MrTreacle]

[Christian.Z]

Have you tried with all 3 options?

What is Windows defaulting to? (Bottom tight corner --> Volume icon --> Select playback device)

[MrTreacle]

I've tried all options repeatedly.

[Christian.Z]

The option you select in Windows settings should be matching with the one you select in Premiere settings.

Try different combinations.

[MrTreacle]

Trust me, I#ve tried them all.

[Ann Bens]

Premiere wdm is also good.

[MrTreacle]

What is premiere wdm?

[MrTreacle]

Sorry, being dumb.

I;ve tried prmiere WDM. It's on that right now as I type. Makes no difference.

[Ann Bens]

When changing settings its best to restart program.

are the audio hardware input settings empty?

[MrTreacle]

I've tried with audio hardware input tickd and unticked. Neither works.