Background Audio Quality Changes when APP is Open

[callmemj]

Hello,

I recently came across this problem where I was playing music on Spotify, then I opened Adobe Premiere Pro, and suddenly the sound quality of the music changed. It became softer and the quality became terrible.

What's weird is that when I minimise Premiere Pro, the music quality went back to normal.

I tested this with music on youtube and the same problem still occurs.

I think it has something to do with my Dolby Home Theatre v4 as I recently started using it. Before I was using Dolby Theatre, this problem did not occur.

Please help!

[thechrispartelow]

Hi,

I just experienced the same problem.

Spotify on and playing through a bluetooth speaker, clicked on Premier Pro, sound quality dropped out completely.

Any help?

[helenaGD]

I'm having the same problem! It ONLY happens when I'm on Premiere, since After Effects does not seem to have the same problem. I have tried many things because I thought the problem was my internet browser, but now I see it's only related to Premiere.

Please, help!

[excited_Genie16B8]

What's your sound setup?

[helenaGD]

Are you referring to this?

[excited_Genie16B8]

The one below that - Audio Hardware.

(Though i do recommend setting the 5.1 Mixdown to Front Only.)

[helenaGD]

I set the 5.1 Mixdown to Front Only and it stays the same. This is my Audio Hardware setup:

[excited_Genie16B8]

OK.

Change your Default Input to None.

[helenaGD]

It worked!!! Thank you!!

[excited_Genie16B8]

You're welcome.

[Alexa_N_Motion]

Omg I've been battling with this for so long! Changed default input to none and it's fixed!! THANKYOU

[sinpotion]

Thanks a lot.

[Richard M Knight]

Could be that Premiere is working at 48K and everything else at 44.1

[helenaGD]

how do I know if that's happening and how do I fix it? Sorry for my ignorance