Black screen on export for Premiere Pro 2023 - Captions Related - macOS Ventura

[Christi98A7]

Update: This fixed it (for me at least). I manually disabled and enabled all videos in V1. For some reason, disabling it revealed the video overlays in tracks V2-V4. Then I re-enabled V1 video track and it popped up. The first time I tried exporting it exported a black screen. This time, I sent it to the Media Encoder. It worked via Media Encoder! 

Mod note: The title was changed. The post was branched from another bug report with an issue that was not the same as the OP's.

[Creative31032015t7hf]

Hi, I am having the same issue as of the current Update Premiere (23.5.0), ME (23.5). Randomly when I put video to the cue from Premiere to Media Encoder, it will render a black video with sound. 

Sometimes I can manipulate ME to rendering the video by clicking on the blue link under the "preset" column, where it opens the dynamic link window. When I press Ok in there it will render the video, if I dont go through the process it will be black. SOMETIMES. 

What also helped for SOME videos is going into settings and unchecking the "General > Import sequences natively" Box. That worked for around 10 videos and then it was back to exporting black videos. 

I have tried switching from H.264 to H.265, and that helped for like 5-10 videos until ME went back to rendering black videos. 

For now I am back to exporting videos manually through Premiere, but that is really not ideal. I would be thankfull for any help on solving this issue!

thanks. 

[Creative31032015t7hf]

reinstalling ME has seemed to solve the issue... for now. Will observe the behaviour and write if anything changed. 

[avpromedia]

Reinstalling ME does not help. I still get black video.

[Jordan Clay]

This has happened to me as well. However it happens when I am working with CC(Closed Captions) Try this if you're working with closed captions. In the editor window click on the Disable button (The eyeball that disables the view) for the closed caption that is currently on. Then Re-Enable the CC clip and the video should come back up. It seems that sometimes Premiere disables a video preview when a change is made and instead of rendering the view it just goes black.

[dereklink]

I exported through Media Encoder Beta and it came out just fine.  Thanks for the input everyone.

[tvasdek]

You have probably found a solution by now, but what worked for  me was so strange.

I have send the sequence to ME and disabled captions by using the option "None" in the caption options. The subtitles continued appearing in the preview window and the video finally was exported correctly with captions.

Dumb, I know, but I hope it keeps working.

Thanks

[Jordan Clay]

Honestly when this happens to me I relaunch the project a few times and It will work. Instead of launching forom the recents in premiere try to launch the project directly from the file in your mac browser.

[VDittmar]

Thanks for the tip. I tried this, and until now it remains black.

[VDittmar]

Hi everyone,

the data:

Mac Book Pro 2018

Processor: 2,6 GHz 6-Core Intel Core i7

Graphics: Intel UHD Graphics 630 1536 MB

Memory: 32 GB 2400 MHz DDR4

Mac os: 13.3 (22E252)

Premiere Pro 2023 Mac: V 23.5.0 (Build 56)

I´m editing with Camera footage on my harddrive shot on a Fx30.

The footage is perfectly fine, but the screen preview breaks sometimes, only showing black and makes the sequence unusable.

I tried support help twice, also the specialist could´t fix it.

I urge the Adobe team to try to fix this in a soon update so that it can work flawlessly with Mac Ventura.

It´s very frustrating and a big waste of  time to have to start a sequence from scratch ... and many people use Premiere with Mac.

Otherwise I really love Adobe Premiere Pro and would like to stay with this program

[Kevin-Monahan]

Hi @VDittmar,

Thanks for the note. I appreciate the info you gave. At a glance,  it appears that your GPU is not meeting system requirements. If you choose Project Settings > General and change the renderer to Mercury Playback Engine to Software Only, what happens? Do let us know. I hope it works. Sorry for the issue!

Thanks,
Kevin

[VDittmar]

Hey Kevin,

as I had already support from people from your Team twice, who also tried fixing it per remote control:

Yes they also tried that.

I also tried it again now, and the broken parts, which are not all but about 80%

of this Projectsequence still remain black ...

I have startet this sequence from scratch, and my workaround now is to duplicate the sequence even 1-2 times per day, to prevent breaking and losing my progress.

Obviously I still await and hope the fix is found soon.

I appreciate the response and enquiries.

[VDittmar]

As the same thing happened again yesterday with another sequence ...

My observation is that if I move files within my project panel into folder/bins for example,

premiere breaks on mac ventura.

And even media unlink and link cannot fix the following blackscreen.

I never had such a problem on any other mac os, and ventura is still relatively new.

I will post a screenshot of the panel:

[VDittmar]

This observation would of course need more trial and error for conformation

[Kevin-Monahan]

Hi,

I think it is a combination of an unsupported GPU and the media you are using. Is it HD or 4K? Is it H.264 or in an editing codec like ProRes LT? If it is H.264, I wonder if it would solve the problem if you transcode H.264 media to ProRes LT to an HD frame size. Do you have captions? It also may be due to using captions, as well. You can try a test: try transcoding and try the sequence without captions (if you have them).

Thanks,
Kevin

[VDittmar]

Hello,

the media is already Prores. The resolution is HD and I didn´t use captions. I have been using Premiere Pro since a long time with multiple Apple OS also on this Macbook until the latest Ventura update.

So I´m confident the problem is not my Media. Your own Team stated it is a Preview bug.

Premiere for some reason accepts the media, it even plays it perfectly in other projects, sequences, and in the finder.

But when the bug appears, the program refuses to show me the screen preview and lets me cut blind.

Not even the audio works then.

I appreciate your team looking into it and fixing it from your end.

In this discussion the user Mindaugas5CB5 also recently had the same problem on mac Ventura.

So I´m not the only one. Please look into it and update the program. Thank you