Blank monitor and source monitors, still not resolved.

Report · Jun 20, 2019

I hope an Adobe pro tech can reply to this similar problem many people are having.

One day PPro works fine, then the next the software source monitors go blank. Sequence will play the audio, but nada on the screen. You know the story.

I have found no solution in the Adobe Forums that fixes this insane issue. (How many years has this software been updated and repaired and now the monitors are going out at random?)

I have already downloaded the current drivers, latest CUDA and reinstalled PPro, still no resolve.

PPro was working fine for a couple months, then monitors just dropped out. (again)

My specs:

AMD Ryzen 7 1800x 8 core

WIN 10 64Bit

32GB Ram fast everything and brain chip around 3.9

Nvidia GeForce GTX 1050 Ti (4gb ram)

PPRo v13.0.2

Nvidia driver 26.21.14.3086

CUDA 10.1.168_425.25_win10 6-20-19

Yes, Cuda settings are enabled in PPro, as well as in AE.

The footage I'm editing, is OLD SCHOOL standard Digital Video, nothing complicated at all, 720x480.

Any more info you need, let me know, I am completely shut down with my work, so I have plenty of free time to aimlessly trouble shoot yet another annoying problem with PPro.

Please help me, I can't bare to contact customer service and spend 3 hours online with a tech that will trouble shoot this starting with "How many hard drives do you have" and "have you cleared your cache out?"

Please help!!

Thanks,

Letty

note: I was running a higher version of PPRO, but when this same problem happened months ago, the Tech said to uninstall it and install a lower version. I did, installed the 13.0.2 and the monitors came back. But now.... the monitors are gone again. I doubt the version has anything to do with this mess.

Report · Jun 20, 2019

Don't install any kind of CIDA driver. Start fresh and install only the main Display Driver. That has everything you need.

Report · Jun 20, 2019

No CUDA driver at all? How can PPro function properly if the CUDA has no driver? Sorry, I'm confused here. Please advise.

Report · Jun 21, 2019

Avoid installing NVIDIA CUDA drivers on computers with AMD GPUs

Report · Jun 21, 2019

Hi, thanks....

I'm still confused...

In the link you just sent me... on right side it reads:

Update 9/24/14
This bug has been fixed in Premiere Pro CC 2014 (8.0)
This bug has been fixed in After Effects CC 2014 (13.0)

Please update these applications to avoid this issue.

So where does that leave me?

Report · Jun 21, 2019

I would deinstall the cuda driver.

Report · Jun 21, 2019

deleting the CUDA driver and removing CUDA from PPRo defeats the whole purpose. I need the cuda for faster processing, without it, PPRO is slow.

I had the cuda running fine for a couple months, makes no sense now to back peddle and remove it, when it's probably a driver version error or something? And according to the article you sent me, that bug was fixed a versions ago.

I can't believe the GTX 1050 ti is a rare card that won't run cuda for ppro. Something is missing.

Report · Jun 21, 2019

Faster processing of what?

This is what cuda does and does not do:

CUDA, OpenCL, Mercury Playback Engine, and Adobe Premiere Pro | Adobe Blog

Cuda has nothing to do with have blanc monitors.

Report · Jun 21, 2019

well, off the top of my head, CUDA is essential for scaling. I'm up-scaling and entire feature (bicubic) and I'm pretty sure CUDA is a much needed asset.

Also tons of color correction.

You mentioned cuda has nothing to do with blank monitors, but you are advising me to remove cuda drivers to repair my blank monitor problem? Isn't that the same thing? Removing the drivers will deactivate cuda.

I think its solving a problem and creating another.

I'd really like to solve the problem of the blank monitors without removing cuda from the program.

Also, that article is over 8 years old and doesn't seem to address current revisions.

Report · Jun 21, 2019

I believe Ann is referring to a separate Cuda driver in addition to the NVidia driver.

With Windows 10 and GTX cards we only install the nvidia driver (which handles the cuda cores of these cards).

So, try uninstalling the separate Cuda software installation.

Report · Jun 22, 2019

Spent over 2 HOURS deleting and installing..... learning 'how' to delete cuda from computer. Wasn't too hard, but I wanted to be sure of a clean install, so I deleted not only all the cuda drivers and files, but also the nvidia files and drivers as well.

Then, I did a clean new install of only the nvidia drivers for the GTX 1050TI card.. driver 26.21.14.3086 (43086)

and a clean new install of PPro and AE, just in case there were some old bad elements floating around, you never know.

Turned it all back on, loaded PPro and,... and....

NOTHING.

BLACK MONITOR SCREENS.

Does anybody else have any GUESSES for me to try out?

CAN SOMEBODY PLEASE HELP ME??? SOMEBODY THAT KNOWS THIS PROBLEM AND HAS A REAL SOLUTION???

I'VE SPENT 3 DAYS ON THIS NOW AND CAN'T FIND ANY ANSWERS TO A PROBLEM THAT SHOULD BE SIMPLE TO FIX, BUT NOW SEEMS IMPOSSIBLE.

DON'T GET ME WRONG, I'M GRATEFUL THAT YOU TOOK THE TIME OUT TO HELP ME, BUT I AM BEYOND FRUSTRATED WITH THIS PROGRAM AND THIS SITUATION.

PLEASE SOMEBODY HELP ME.

Report · Jun 22, 2019

First of all do not use capital letters: is considered shouting.

Might want to Contact Customer Care so they have a look at you computer. Might be system related.

Report · Jun 22, 2019

I WAS SHOUTING.

Yes, I know now I have to spend 3 more hours on the phone with a tech from India.

Let me get my answers ready, "Yes, I have multiple hard drives." and "Yes, I've cleared my cache."

Report · Jun 22, 2019

Letty2019, one thing that has helped others with this problem is, if you don't mind losing cached files, is to find where your Media Cache folder is (under preferences/Media), then browse to that folder in explorer, find all the files with your project name and delete them. Then restart Premiere and see if it fixes the issue. Then let Premiere rebuild them.

If you get your picture back and then lose it after a while, it could be driver related. These suggestions came from a youtuber and if they work he should be the one to thank. You can find it by searching for fix for Premiere Pro blank screen.

BTW, I understand your frustration. You list your specs with an AMD CPU and an Nvidia GPU, and are sent to a link about systems with AMD GPUS. And then told to uninstall Cuda on top of it.

Report · Jun 22, 2019

Thanks, but I 'cleared the cache' a million times already. Did did a super clean install. No change.

Report · Jun 22, 2019

Uninstalling Cuda was a correct step. (BNC10)

Here's a link to the folder holding the cached files, not a bad idea to delete them.

Paste this into File Explorer: %UserName%\AppData\Roaming\Adobe\Common

Here's the code from my DeleteCache.bat file to remove the cache folders on my machine.

New folders are created and a new set of cache files are created upon starting PP.

(If you don't want to nuke the folders, you can just delete the files inside the folders listed below.)

DeleteCache.bat

@ECHO OFF

:: Version 1.4

:: September 14, 2018

CD

echo OK to DELETE ALL Cache Folders - Ctrl-C to Cancel

pause

rem goto end

rd "Media Cache" /s /q

rd "Media Cache Files" /s /q

rd "Peak Files" /s /q

rd "Team Projects Cache" /s /q

rd "Team Projects Local Hub" /s /q

goto end

:end

echo Done Dude

Report · Jun 22, 2019

I understand that the main driver contains the CUDA driver, and installing them separately is not necessary, but it doesn't break anything. Nvidia didn't used to install Cuda with the drivers. And I was constantly installing Cuda overtop of the drivers until I realized they had started doing that. It never hurt anything. It's just unnecessary.

My concern was that fact was never clearly stated to the OP. Jim said "just install the main driver...it has everything you need." It would have been better to have told him it "contains the Cuda driver." And Ann's link was to something that was simply incorrect. He didn't have an AMD GPU. Then he gets pictures on how to install the driver with a clean install. I'm sure Letty2019 knows how to do that.

Reading through this I was thinking...no wonder this guy's getting upset. I was being empathetic. I had the feeling he was looking for a way to completely remove the Cuda driver. You may have clarified it, but I wasn't sure he got that in all the confusion.

Thanks for your batch file. I'll step away from this now.

Report · Jun 22, 2019

Don't step away! Any advice? I'm not a computer tech pro, but I can't believe I have all this decent equipment and can't run PPRO??? Why is this happening?

Cuda drivers gone, clean install of Nvidia, uptodate drivers, simple dv footage. NONE of this makes any sense at all.

I'm dreading contacting customer service in India, because I know it's going to be a hellish long sessions of hit and miss, trial and error nonsense. And God forbid you ask to "escalate" your problem after 3 hours of trial and error, because they never get back to you.

I am totally screwed and I know it. I used PPRO over 10 years ago and I thought after all this time they would've killed the bugs in this piece of crap software. The bugs never end and the problems never end. What is wrong with me??? Why am I using this lame *ss horrible software??? Am I asking too much that the monitors work on a video editing program????

Where are the Adobe tech support guys in this Forum??? Where?????

Don't make me contact India again. I just can't take it anymore.

Adobe doesn't make enough profit to have support in the U.S. I guess having the number one editing program on the planet doesn't earn enough profit for that luxury.

Report · Jun 22, 2019

How about other media. Have you tried other files, maybe just google for sample files, mp4's simple stuff. Or get a prores file, see if that plays.

If you can post to google drive, dropbox etc, we can try your movie, see if it plays here.

Report · Jun 23, 2019

Okay, Letty2019, I'll throw out other another thought. I think MyerPj's is a good suggestion—one of us having your clips to investigate. And I'm assuming the orginals play fine in a desktop media player other than any Adobe products (VLC, Movies and TV app)

But perhaps even easier (and if you'd prefer not to share them)...have you tried taking one of your source files and transcoding them in Media Encoder? Transcode to something like Cineform or Prores.

Does the file preview as it's being transcoded within Media Encoder?

Next try opening the transcoded file in a fresh Premiere project, and create a timeline by dragging the clip to the "new timeline" icon at the bottom of the project window. This will let Premiere decide best how to handle it. If still no source or program monitor, then 'yes' it could be system/driver related.

Now try this same procedure with an original clip in a fresh project. Let Premiere interpret the orginal footage. SD 720x480 has an odd pixel format and maybe your sequence your sequence settings or preview settings are messing with it—shouldn't but maybe...

Essentially, I'm trying to see if you can get monitors with either a transcoded file or an original in a fresh project.

And I'm assuming you have only one graphics card since your AMD chip is an "X" series and not a "G" series. Because with two graphic chips the Nvidia driver can globally change to using the wrong one. The selection would be in the Nvidia control panel. I don't have the drop down because I only have one card in my system.

If you get picture anywhere, let us know. If not, let me know what motherboard you have and I'll look into it further.

Report · Jun 24, 2019

Thanks, but that is really grasping at straws. I've spent enough hours chasing my own tail on this one. Opened up a case with Adobe and maybe tomorrow will have some answers.

The media I'm using is the most simple and harmless ever made. Old school DV, 4:3 ratio.

The software was working fine for months (with that content) and just recently went nuts. Easy to rule out the format of the clips.

I think when Windows updated, it now doesn't play well with the GPU drivers and screws up the CUDA. The only change made to my computer was the random Windows updates, so I feel the culprit lies there.

Thanks again for your thoughts. Tomorrow I will do a 3 hour session with Adobe's techs and after I jump thru the hoops of "did you clear the cache" and "let's re install PPro again" I'm hoping we can get some real answers.

Report · Jun 24, 2019

The only change made to my computer was the random Windows updates, so I feel the culprit lies there.

If you think it is windows why not a clean windows install?

Report · Jun 24, 2019

Well, with all those steps you've taken listed above, you are down to a clean install of Windows as the one thing you haven't done. You also didn't list uninstalling adobe apps and running the Adobe Cleaner before reinstalling.

Use the Creative Cloud Cleaner Tool to solve installation problems

So, maybe you can try that first before you do the clean Win. FWIW: For myself, I would go out and purchase a new 'c: drive', and use that so I can preserve the previous drive as an archive, and have it available to swap in, so consider that if the finances would work.

Let us know what you find...

Report · Jun 20, 2019

Report · Jun 20, 2019

Thanks, but, aren't you showing me how to install the latest driver, which I stated earlier was already done?