Blank pop up window when opening premiere pro and error code: 12082 on photoshop/illustrator

Forum|Forum|1 year ago
June 18, 2024
4 replies
1891 views

Hi!

I recently did a fresh install of windows 11 on my computer and now im having issues with my creative cloud apps. When starting premier pro i get this blank pop up box with only the option to close on the x or a blue button with no text. Both causes the program to close. I have read some people have had the same problem but non of their solutions works for me.

https://community.adobe.com/t5/premiere-pro-bugs/blank-white-pop-up-window/idi-p/14628140

https://community.adobe.com/t5/premiere-pro-discussions/blank-white-pop-up-box-displaying-when-premier-opens/m-p/10976739#M257023

https://helpx.adobe.com/au/creative-cloud/kb/fix-blank-white-screen-sign-in.html

https://helpx.adobe.com/se/premiere-pro/kb/fix-premiere-pro-crash-issues.html

Everything in these guides i have tried with no luck.

when starting photoshop and illustrator i get this message:

"Sorry, something went wrong.

This is likely an issue at our end, but it could be that you’re not connected to the internet. Please check your internet connection and then try again later. If you’re still having issues, please see our troubleshooting guide. Error code: 12082"

I cant find any information regarding this message. I have intrernet through cable.

My specs

OS: Microsoft Windows 11 Pro Version 10.0.22631 Build 22631

CPU: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz, 4201 Mhz, 4 Core(s), 8 Logical Processor(s)

ram: 16 GB

GPU: GTX 1050 Ti

Please help. What more can i try?

Error or problem

This topic has been closed for replies.

Kevin-Monahan

Community Manager

Hello @maxh61262488,

I hope you're well. I have not heard back from you after giving you a troubleshooting resource. I hope you are free of the bug. If you need more help, I'll move this thread to the "Discussions" forum so others can continue troubleshooting.

If you or those on the thread are still having trouble, please see if the provided solution might help. If not, contact support via chat. See: How do I contact Adobe Support? Let us know how it goes. Sorry for the trouble.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

J

JHON38492524yuzb

Participant

You could fix it, I have the same problem

M

maxh61262488Author

Participant

I have no wifi on my desktop and no other network to connect to. safe mode did nothing.