BSOD Video Memory Management Internal Error (0x0000010E)

Report · Jan 21, 2023

Have been getting BSOD crashes like never before in recent weeks. Super frustrating and losing work, so I want to bang my head against the wall. I need a fix.

From the event viewer and using WhoCrashed.exe the culprit is reported to be a video related crash. I updated the nVidia driver but it made no changes to BSOD occurrences. It may have coincided with starting to use dual monitors, but I can't say for certain. Could dual monitor setup be the culprit?

Ready to upgrade to a new nVidia card (from 2060 to 3070 perhaps), if it was likely to fix the problem.

Any thoughts?

(I have postponed upgrading to Win11 because a long running project that cannot afford to go wrong due to a Windows upgrade. And now it's the graphics. Aarrrgh.)

MB X570; CPU: AMD Ryzen 9 5900x; 64GB RAM; Win10; Box is not overclocked.

Report · Jan 24, 2023

Hey oysterfeet,

Sorry for the issue. Could you try performing a clean installation of Nvidia Driver version 522.30 and let us know if that makes any difference? Here's the link: https://www.nvidia.com/download/driverResults.aspx/193884/en-us/. Please try the most recent version (528.24) if that does not work.

Thanks,

Ishan

Report · Jan 25, 2023

Thanks for the suggestion. Will give it a go.

Because crashes are random it will take some time before I can report that it worked.

Report · Jan 26, 2023

Happy to help! Let us know how it goes. I'll be waiting for your reply.

Report · Jan 27, 2023

Two days of work and no crashes...

Too early for final conclusion with arms in the air, but it's definitely looking good...

Report · Jan 27, 2023

Arrgh. Spoke too soon. Just crashed again.

Although I can't reproduce, there`seems to be a pattern. If I move the playhead close to or over a clip of a dynamically linked After Effect comp and then activate/click on a different app (ex a browser) on the second monitor, it crashes. (Dual monitor setup) That was what happened just now.

Report · Feb 01, 2023

This seems odd. Thanks for sharing your observation. What's the current version of your GPU drivers?

Report · Feb 01, 2023

Hey there, I have also run into the same problem for a couple of months. I have installed new drivers to try fixing it, but I have been running into the same BSOD. my current driver version is 528.24

Report · Feb 01, 2023

Sorry to hear that, David. Could you try installing the 517.40 driver version? Please perform a clean installation (Click on Custom (Advanced), and enable the Perform clean installation checkbox). Here's the link: https://www.nvidia.com/Download/driverResults.aspx/193235/en-us/

Report · Feb 06, 2023

Tried driver version 517.40 (as you suggeted to David Rocho below) and sadly must report that it crashed after an hour or two hours work.

I need something that works and fast. Any idea if upgrading to RTX 3070 will make a difference?

Report · Feb 13, 2023

any update friend?

Report · Feb 17, 2023

Sorry to hear that didn't work for you. Could you check if Premiere Pro 23.2 is available for download in the Creative Cloud Desktop App? I'll recommend staying on the 517.40 version for the time being since the release notes for the most recent driver (528.49) mentions stability issues with Premiere Pro. I won't recommend changing your GPU unless your current one is faulty.

Report · Feb 18, 2023

Hello, I have same issue. I try to fix these BSOD more than 1 year. I think i tried everythink. 100 different drivers, GPU change, RAM change, clean windows reinstall. I am starting to tihnk it just cursed premiere and adobe. Please help me or i have to skip this..

Actualy - Windows 11, Studio drivers 528.49, 3060Ti, ryzen 3700, B550, 2x32GB ram

PLEASE i need fast help. I cant work anymore with this.

Report · Feb 18, 2023

https://www.pugetsystems.com/support/guides/video-memory-bsod/?utm_campaign=Support%20Guide&utm_cont... take a look at this friend

Report · Feb 22, 2023

Thiagol, link to Puget Systems is interesting. Thanks.

Report · Feb 28, 2023

I actually went to buy a RTX 3070TI to see if it could improve, but an hour after install BSOD came back... I updated drivers and everything, and haven't had the issue again... I had other problems with red giant Denoiser lll, it would not render/error would always come up... I decided to delete any filter from red giant and it seems to work; however, I havent work on muticams yet and the BSOD mostly appears when working on Multicam.

Report · Feb 06, 2023

This happens to me a lot if I have Resolve open and then try to do something in After Effects. Maybe not your specific problem but Resolve uses a lot of VRAM and then trying to do anything on top of that will BSOD my system and I have a 2080ti.

Report · Feb 12, 2023

hey friend, any news regarding this?

Report · Feb 13, 2023

nothing new to report. No crashes but I haven't used Premiere for a few days, so...

Report · Feb 21, 2023

Having the same problem, and it's really frustrating. Hoping for a fix soon.

Report · Mar 03, 2023

It sounds like you and I might have had the same issue. I have Windows 11, RTX 3080 with 3 monitors and it would BSOD in Premiere and AE. It only resolved after I removed the two side monitors off the Nvidia card. My motherboard allows me to connect the other two to the intergrated GPU, so my primary monitor is solely connected to my RTX 3080 and it seems to have stabilized for now. Super frustrating but it definitely seems to be a hardware issue.

Report · Mar 08, 2023

Maybe try this : https://www.pugetsystems.com/support/guides/video-memory-bsod/?utm_campaign=Support%20Guide&utm_cont...

Report · Mar 08, 2023

I get this all the time on my laptop. Always happens when my machine's under stress.

Report · Mar 08, 2023

Hi there,

Also having BSOD issues and crashes in Premiere Pro. Although I also use a dual monitor setup, I've experienced this on a single monitor (laptop). I haven't used After Effects in any projects this year so I would probably dispell the dynamic linking theory.

I've had BSOD when clicking on another window (chrome, or explorer), but i've also had it in more cases.. just editing or rendering. I'm quite hard on my projects (grades on adjustment layers, scaling, effect, huge projects and generally scrub pretty fast. I do feel for hardward as an editor but, i've never had this problem until recently.

Setup:

AMD Ryzen 7 5800H, 32GB RAM (original),

RTX 3080 8GB, Windows 11.

Things I've tried:

Fresh reinstall of windows (half a day i'll never get back)

Rolling back Premiere Pro version

Up-grading NVIDIA driver

Downgrading NVIDIA driver (inc Studio version)

Disconnecting perifirals (including monitors)

Turning off WiFi

Also had crashes (not BSOD) when editing with H.264 media. Problem went away when transdoced to ProRes.

Using software rendering obviously fixes the issue too.

I've analysed DUMP files from BSOD and Adobe bug reports. Always points to VRAM or CUDA.

Hopefully this problem fixes itself with a driver update in the future because i've reached the end of the line with testing.

Some people point towards using a spefic driver version for NVIDIA, I was about to try this until I scrolled down and saw it hasn't fixed other peoples issues.

NVIDIA and Adobe, please support your users. the last BSOD managed to corrupt a media drive, which meant I missed a TVC deadline and gave our producer a heart attach with the backup drive not being in our posession.

Report · Mar 09, 2023

I've also been having this problem since updating my nvidia drivers to 528.49. Working with multi cam clips with lots of CC and adjustment layers. I'm going to follow Pudget system's advice and roll back to 512.96 which is what I was using previously.